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    Sky Mail and Gmail down?

    This is a discussion on Sky Mail and Gmail down? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Sounds like they have an internal router problem at Sky / Gmail. Where it's not redirecting the tools.sky.com traffic correctly ...

    1. #51
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      Re: Sky Mail and Gmail down?

      Sounds like they have an internal router problem at Sky / Gmail. Where it's not redirecting the tools.sky.com traffic correctly to the googlemail.com domain.

      Would cause this mail bouncing and duplication.

      I've another problem where I can't get imap working now...
      Despite appearances,
      this user is fully operational.


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    3. #52
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      Re: Sky Mail and Gmail down?

      Thanks to the contributor who suggested changing the POP and SMTP settings to Google.com. (I had them set to tools.sky.com). At last my Outlook is working fine, but sadly no thanks to Sky.

    4. #53
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      Re: Sky Mail and Gmail down?

      Oops .. the POP and SMTP settings are of course googlemail.com!!

    5. #54
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      Re: Sky Mail and Gmail down?

      Without wishing to spread rumours and heresay. My view is its quite simple. Sky buy their email services from google. Google servers went into melt down yesterday due to a power fauilure and now everyone's mopping up the consequences.

      Nothing we can do until the techies at Sky and Google sort it out. Personal view its a piece of string because if they had real disaster recovery processes in place it should have all been sorted by now. Obviously they didn't so we wait until they can recover it all

      A major incident of this kind could take a week at least so anything less than that is a bonus

    6. #55
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      Re: Sky Mail and Gmail down?

      here the latest from the sky website


      Sky Email Outage
      Updated 11am, 24 February 2009


      Unfortunately, Sky Email is not available at the moment. Sky Chat and Calendar are also affected. Our engineers are currently investigating the cause and we hope to have everything up and running again as soon as we possibly can. We apologise for any inconvenience.
      Last edited by macbeth; 26-02-09 at 02:25 AM. Reason: sky.com link fault

    7. #56
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      Re: Sky Mail and Gmail down?

      Hi All,

      The issue still remains this morning.....

      Jason

    8. #57
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      Re: Sky Mail and Gmail down?

      Quote Originally Posted by raymondox View Post
      Without wishing to spread rumours and heresay. My view is its quite simple. Sky buy their email services from google. Google servers went into melt down yesterday due to a power fauilure and now everyone's mopping up the consequences.

      Nothing we can do until the techies at Sky and Google sort it out. Personal view its a piece of string because if they had real disaster recovery processes in place it should have all been sorted by now. Obviously they didn't so we wait until they can recover it all

      A major incident of this kind could take a week at least so anything less than that is a bonus
      How do you know they do not a disaster recovery in place, or would that be starting rumours ?

      Some things are a little more difficult than the "Monkey flicks the switch" to fix it.

      Then you contradict yourself saying it should be fixed by now, then saying a major incident of this kind can take a week at least.

    9. #58
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      Re: Sky Mail and Gmail down?

      Have sky got an update on a website about this

    10. #59
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      Re: Sky Mail and Gmail down?

      0700 GMT +1, 26.2.09
      Incoming emails not downloading. Outgoing working OK

      Hope this does not take as long to rectify as it did the last time about six weeks ago.

      Glad Sky Users have a "status" page.

    11. #60
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      Re: Sky Mail and Gmail down?

      Quote Originally Posted by macbeth View Post
      here the latest from the sky website


      Sky Email Outage
      Updated 11am, 24 February 2009


      Unfortunately, Sky Email is not available at the moment. Sky Chat and Calendar are also affected. Our engineers are currently investigating the cause and we hope to have everything up and running again as soon as we possibly can. We apologise for any inconvenience.
      What a disappointment to get up this morning and find e-mail still down. But thanks,macbeth,for spotting the Sky statement.

     

     
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