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    Sky Mail and Gmail down?

    This is a discussion on Sky Mail and Gmail down? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Sky/google mail doesn't delete messages you delete in your mail client it just "archives" them which means they still appear ...

    1. #101
      NickS's Avatar
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      Re: Sky Mail and Gmail down?

      Sky/google mail doesn't delete messages you delete in your mail client it just "archives" them which means they still appear in all mail but with the label (folder in mail clients) removed. If you're just setting up your mail client, you will be downloading all messages that had not been downloaded when you couldn't connect. Don't worry, they will have been sent. Personally I prefer IMAP to POP, POP does tend to leave messages on the server and with IMAP you will always be up to date, even on multiple computers. Google does have a strange way of handling IMAP, but I have managed to get it set up so that it works well.


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    3. #102
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      Re: Sky Mail and Gmail down?

      Quote Originally Posted by adlams View Post
      Works fine for me using:

      pop.googlemail.com
      smtp.googlemail.com
      pop.googlemail.com not working for me on outlook express, but I can still send messages, at least I assume they are getting through as they certainly seem to be leaving my account, so far not had any specific replies into my sky e-mail account.

    4. #103
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      Re: Sky Mail and Gmail down?

      Glad its not just me then!! Suppose Ill have to wait until Sky sort the problem, can send emails through outlook but not receive.

      Handy site this.

    5. #104
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      Re: Sky Mail and Gmail down?

      Quote Originally Posted by penrhyn View Post
      Update on Sky's website: Some customers are reporting problems with their desktop software when collecting their email by POP3. Engineers are investigating the situation. Meanwhile affected customers can access their Sky Email via webmail by signing in at Sky.com - Home We apologise for the inconvenience.

      Sky.com - Sky Help Centre>Getting Started

      You could also try doing this:

      Changing you POP3 and SMTP settings to the following

      pop.googlemail.com
      smtp.googlemail.com


      Remember to change them back after the fault has been fixed.



      Anyone else experiencing a problem with Gmail or Sky Mail.
      Neither webmail service seems to have been available since around 11am.
      I use Outlook Express this Fix is working for me - Many thanks

    6. #105
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      Re: Sky Mail and Gmail down?

      Hi just like to say thanks for the googlemail fix...I have been pulling my hair out thinking it was my recently aquired Vodafone mobile broadband connection at fault. Question...is it mandatory to revert back to tools.sky when it's back up (when lol) or can i stay with googlemail. Superb forum, just wish I had known about it before. Keep up the good work!!

    7. #106
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      Re: Sky Mail and Gmail down?

      I've just phoned Sky again to enquire when it will be working again. I spoke to 4 people who denied that they had any errors with their servers before being transferred to a Supervisor. Supervisor was very helpful and said he didn't know what it will be working. It looks more than likely to be days rather than hours he said though!!!!

    8. #107
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      Re: Sky Mail and Gmail down?

      Just like to say thanks to all you guys for providing a fix with the googlemail.com until sky tools are fixed for us Outlook users.

      I would be totally lost without this forum and I always come here first whenever I get a problem with Sky.... which is often hehe.

      Keep up the good work.

    9. #108
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      Re: Sky Mail and Gmail down?

      Quote Originally Posted by Richi View Post
      Hi just like to say thanks for the googlemail fix...I have been pulling my hair out thinking it was my recently aquired Vodafone mobile broadband connection at fault. Question...is it mandatory to revert back to tools.sky when it's back up (when lol) or can i stay with googlemail. Superb forum, just wish I had known about it before. Keep up the good work!!
      I would just use the ones we know work. This is the second time in a few weeks this has happened, and this fix still seems to work for some.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    10. #109
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      Re: Sky Mail and Gmail down?

      Just also like to add my thanks for the googlemail fix.
      Initially I was being I was being stubborn refusing to try the fix and waiting for sky to fix the problem. I then realised that I can't wait that long !!!!

      Thanks again.

      Darren.

    11. #110
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      Re: Sky Mail and Gmail down?

      thing is though, it's Google that are screwing it up as otherwise you wouldn't be able to get your email with the Google servers either...it's the link between pop.tools.sky.com pop.googlemail.com that's broken...

      hopefully it won't take long but I've been using the googlemail.com servers for months...other than my spam account which was kicking up a right stink yesterday!!
      -------------------------------------------



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