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    Problem with Sky Email February 12th 2009 (copy)

    This is a discussion on Problem with Sky Email February 12th 2009 (copy) within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Update: 25th February 2009 There appears to be another issue with Sky Email Please see this thread: http://www.skyuser.co.uk/forum/sky-n...5-02-09-a.html This issue ...

    1. #1
      NewsreadeR's Avatar
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      Problem with Sky Email February 12th 2009 (copy)

      Update: 25th February 2009

      There appears to be another issue with Sky Email

      Please see this thread:


      http://www.skyuser.co.uk/forum/sky-n...5-02-09-a.html


      This issue has now been resolved.

      Update: 22:21

      If you want to access your email online, instead of going to mail.tools.sky.com, use this:
      http://mail.google.com/a/sky.com



      Update: 21:45

      A member has posted this temporary work around if you use an email client - Have not tried it as I don't use Sky email.

      The solution is just to use Google's domain instead of Sky's and it works fine.
      So instead of pop.tools.sky.com use pop.googlemail.com
      And instead of smtp.tools.sky.com use smtp.googlemail.com


      Remember to change this back once the issue is resolved.


      Update: 21:33

      Some people are reporting that they can log into Sky.com and then Email / Tools and that Webmail is working. Although it would appear that the issue is with sending via Outlook / Outlook Express and that your username and password is wrong or not working.

      This is more than likely a fault with Google, as they provide the email service for Sky, so its a case of just waiting until it comes back online.

      There is no point in changing your username or password in your email client, as it is very unlikely that the fault is at your end.




      Judging by the fact we have over 2150 guests online at the moment, there is obviously a problem with Sky's email service.

      I have been sent a PM with this info on it. So I presume it is being looked into or at least that Sky are aware.

      Customers can get to Sky.com website but are reporting not being able to login to Sky Email and Tools
      Last edited by NewsreadeR; 25-02-09 at 06:57 PM.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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      Re: Problem with Sky Email February 12th 2009 (copy)

      i already said it's being looked into
      -------------------------------------------



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      Re: Problem with Sky Email February 12th 2009 (copy)

      Sorry IANTE - been to Wales and just got back and thought WTF? So put it in the relevant forums so people have some information.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Problem with Sky Email February 12th 2009 (copy)

      np
      -------------------------------------------



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      Re: Problem with Sky Email February 12th 2009 (copy)

      Quote Originally Posted by NewsreadeR View Post
      Judging by the fact we have over 2150 guests online at the moment,
      771 of them are viewing this forum

      The strange this is, I can get logged into sky.com and can see and read my email fine without any problems. It is just POP3 that isn't working at my end. Webmail is nice and fast.

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      Re: Problem with Sky Email February 12th 2009 (copy)

      you're the only one who can get in, i still can't...
      -------------------------------------------



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      Re: Problem with Sky Email February 12th 2009 (copy)

      Quote Originally Posted by Alan b View Post
      771 of them are viewing this forum

      Yep - Hence why I posted this, to save people wasting their time trawling for answers.

      IANTE is it Sky or Google at fault?
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Problem with Sky Email February 12th 2009 (copy)

      well, i can get into everything else BAR my inbox online and outlook send but won't receive email so im guessing Google...
      -------------------------------------------



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      Re: Problem with Sky Email February 12th 2009 (copy)

      I have Sky email using iMAP via Outlook and I can't access my email either from the Outlook client or via MySky - it's says SMTP.tools not recognised - this is not good as I have a lot of work related emails that I cannot access. I wonder if Sky are throwing their usual resources at this issue?

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      Re: Problem with Sky Email February 12th 2009 (copy)

      Have you tried these suggestions?

      http://www.skyuser.co.uk/forum/sky-e...tml#post195362
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

     

     
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