Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 4 of 5 FirstFirst ... 2345 LastLast
    Results 31 to 40 of 47

    Cant log in to e-mail

    This is a discussion on Cant log in to e-mail within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I cannot get on to my emails either. None of the 'help' is any help. Is there a general fault, ...

    1. #31
      aileen4's Avatar
      aileen4 is offline Sky User Member
      Exchange: 01628
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Feb 2009
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Cant log in to e-mail

      I cannot get on to my emails either. None of the 'help' is any help. Is there a general fault, or is this because they are putting up the fee to 5.00 and are rejigging their system at our expense?


    2. Advertisement
    3. #32
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Re: Cant log in to e-mail

      Is there a general fault,
      Looks like there is actually a rather large fault at the moment.

      http://www.skyuser.co.uk/forum/sky-e...2009-copy.html
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #33
      timh's Avatar
      timh is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Feb 2009
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Cant log in to e-mail

      Hi just registered here to let you folks know the problem is with Sky not Google.
      The DNS records are missing on Sky's servers for the mail/pop/smtp.tools.sky.com which is why it has sometimes worked for some people (because your computer may have cached DNS record).
      The solution is just to use Google's domain instead of Sky's and it works fine.
      So instead of pop.tools.sky.com use pop.googlemail.com
      And instead of smtp.tools.sky.com use smtp.googlemail.com
      You don't need to change any other settings.

      I don't work for Sky or Google so don't blame me if Sky close your account and Google sue you for millions of dollars for using different servers to what Sky have said you should use.

    5. #34
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Re: Cant log in to e-mail

      Thanks for the headsup - have amended our posts for people to read and try.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    6. #35
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Cant log in to e-mail

      settings take and complete in Outlook - don't have any email so not sure...

      EDIT: test email works, seems to be ok...doesn't help those not using a mail client though...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #36
      Mitchy210's Avatar
      Mitchy210 is offline Sky User Member
      Exchange: 01553
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Feb 2009
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Cant log in to e-mail

      Hi all, I just tried the settings supplied by timh and they worked like a dream. All emails safely downloaded for both mine and my wifes accounts. I just changed the settings back to the original Sky ones in anticipation of it being fixed by tomorrow evening. If its not working then I'll do the googlemail thing again!!

    8. #37
      JonnyH's Avatar
      JonnyH is offline Sky User Member
      Exchange: Havant
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Location
      Havant
      Posts
      14
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Cant log in to e-mail

      Quote Originally Posted by timh View Post
      The solution is just to use Google's domain instead of Sky's and it works fine.
      So instead of pop.tools.sky.com use pop.googlemail.com
      And instead of smtp.tools.sky.com use smtp.googlemail.com
      You don't need to change any other settings.
      I can confirm that does indeed work. I received my emails immediately after making this change.

      The only difference to your google email account (if you have one like I do) is the fact your username is "<name>@sky.com" rather than "<name>@googlemail.com"

      I.E. you're logging into the exact same email server as google mail but with a different username.
      Up to 40Mb/s (Sky Fibre).

    9. #38
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Cant log in to e-mail

      it's easier just to say change the servers and nothing else!! lol!!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #39
      LorriS's Avatar
      LorriS is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Feb 2009
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Cant log in to e-mail

      Quote Originally Posted by timh View Post
      Hi just registered here to let you folks know the problem is with Sky not Google.
      The DNS records are missing on Sky's servers for the mail/pop/smtp.tools.sky.com which is why it has sometimes worked for some people (because your computer may have cached DNS record).
      The solution is just to use Google's domain instead of Sky's and it works fine.
      So instead of pop.tools.sky.com use pop.googlemail.com
      And instead of smtp.tools.sky.com use smtp.googlemail.com
      You don't need to change any other settings.

      I don't work for Sky or Google so don't blame me if Sky close your account and Google sue you for millions of dollars for using different servers to what Sky have said you should use.
      Fantastic! I've been banging my head for the last few hours! Changed the settings as you've suggested and it works perfectly, so thank you!

    11. #40
      timh's Avatar
      timh is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Feb 2009
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Cant log in to e-mail

      Quote Originally Posted by IAmNotTheEnemy View Post
      doesn't help those not using a mail client though...
      Good point. Didn't think about that!
      If you want to access your email online, instead of going to mail.tools.sky.com, use this:
      http://mail.google.com/a/sky.com

     

     
    Page 4 of 5 FirstFirst ... 2345 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION