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    Can't access Sky email

    This is a discussion on Can't access Sky email within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; When I sign into sky and click on email I get a blank page which shows a red box in ...

    1. #1
      Jimboe's Avatar
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      Can't access Sky email

      When I sign into sky and click on email I get a blank page which shows a red box in the top right hand corner with "loading" written in it. I've waited four minutes for this page to open on several occasions but it never does, that is besides the one time in the week I subscribed to broadband. Why is that?

      I'm also trying to activate a pop account so that I can use my domain address in Sky, how is that done please?


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      Re: Can't access Sky email

      re: domain address, you can't...well, you can BUT it'll show your Sky.com email address beside it as the Google servers are encrypted...you either need to pay your domain host for SMTP access OR sign up to the SkyUser SMTP service...

      and email is working fine for me...
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    4. #3
      Jimboe's Avatar
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      Re: Can't access Sky email

      Thanks for the domain explanation, I'm still unable to access sky mail though.

    5. #4
      Jimboe's Avatar
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      Re: Can't access Sky email

      Quote Originally Posted by Jimboe View Post
      Thanks for the domain explanation, I'm still unable to access sky mail though.
      Found a fix for my email problem. Viewing Sky email in my Opera browser and Sky email doesn't open. Viewing in Firefox and it works right away so I guess its down to browser compatability.

    6. #5
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      Re: Can't access Sky email

      Recently activated sky broadband (19th March 09)
      I am now having problems logging onto my skymail. Every time I put in my email address and password it comes up with:


      Page Content
      Sky Email & Tools is free for all Sky Customers
      This is a pointless heading

      *
      You don't appear to be a Sky TV customer with a Sky.com account

      Unfortunately, you cannot access your free Sky Email & Tools because you aren't registered as a Sky TV Customer. Registering your account is easy. You need:

      - The last six digits of the credit card or bank account number that you use to pay your Sky bill
      or
      - Your viewing card number
      Update your details now
      *
      Non-Sky TV account holder

      If you live in a household with Sky, you’ll need to be registered as an additional user on the account in order to get Email & Tools. If you don't have Sky TV don't worry, you can still sign up for Sky Store & Share and Sky Player, plus use Sky Photos.
      Register now


      After clicking on the "update your details now" button it takes me straight to the my sky page showing that I have logged in, but it still will not let me open my emails. Every time I click onto my emails it redirects me to the page telling me to update my details. Any help?

     

     

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