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    Weird One!

    This is a discussion on Weird One! within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I have tried several times to set up my mates laptop to send and recieve email via outlook on his ...

    1. #1
      Koala5's Avatar
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      Weird One!

      I have tried several times to set up my mates laptop to send and recieve email via outlook on his Sky connection, I followed the instructions word for word but when running the test I get a message "The outgoing smtp server rejected your user name and password" in the end I gave up on it and told him just to use the web based email.
      Now the weird bit is I have his laptop at my house this weekend to try to sort out a virus problem. Connected it on to my Sky wireless network after sorting the virus and thought I would just try the email on outlook again and it works fine!! I then took the laptop back to his house and got the same problem username and password rejected. I'm stumped!!
      Last edited by Koala5; 11-01-09 at 11:30 PM.


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    3. #2
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      Re: Weird One!

      Try closing outlook and go to www.sky.com/unlock on the pc while its on his connection.

    4. #3
      Koala5's Avatar
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      Re: Weird One!

      Quote Originally Posted by PaulSky View Post
      Try closing outlook and go to www.sky.com/unlock on the pc while its on his connection.
      Thanks for the reply Paul, I wont be seeing him again until later in the week but when I do I will give it a go and let you know how I get on!

    5. #4
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      Re: Weird One!

      Right finally got to return my mates laptop this weekend! Mainly because he didn't tell me that as well as a virus it had an intermitent shutting down problem, which I eventually found was due to the CPU fan being completely clogged with dust!
      Anyway when I got to his house I tried your little unlock trick and his email is now working perfectly! So thankyou very much for your help!

    6. #5
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      Re: Weird One!

      No probs.

     

     

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