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    Can't sign up to MySky (sky.com)

    This is a discussion on Can't sign up to MySky (sky.com) within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi all, New here. I've done a search and couldn't find anything. Have just had Sky installed (20 minutes flat, ...

    1. #1
      mailliw's Avatar
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      Can't sign up to MySky (sky.com)

      Hi all,

      New here. I've done a search and couldn't find anything. Have just had Sky installed (20 minutes flat, and they've done a superbly neat job) in the past few days but I still can't sign up to MySky online. It fails me if I put in the last six digits of my bank account, and the same with my viewing card number.

      I can access my account when I go onto SkyActive via the box ... so everything must be set-up. I've tried phoning them too, but they don't know what to do either!

      Any advice?

      Many thanks

      Will


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      Re: Can't sign up to MySky (sky.com)

      I would ring Sky during the day tomorrow and you would probably get put through to the web team.

      Hopefully you will get it sorted out.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
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      Re: Can't sign up to MySky (sky.com)

      Thanks. My mobile bill is going to explode next month...I wish Sky (and every other company) wouldn't waste our time with those bloody introductory messages each time. "We are committed to improving customer service / offering the best discounts / cost")

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      Re: Can't sign up to MySky (sky.com)

      Did you get a login or did Sky give you a Sky email address when you signed up?

      Did they ask you for a password?

      If so try them details.

      The username would be without the @sky.com bit if that makes sense.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    6. #5
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      Re: Can't sign up to MySky (sky.com)

      I have no login or @sky.com email addy, no. Unless it's on MySky on interactive on the box! Will phone them when I get a minute

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      Re: Can't sign up to MySky (sky.com)

      It should have been sent to you in the post, your mysky log in is your sky.com email addy without the @sky.com. Tier 1 can tell you what it is but if it's refusing the last 6 digits of your payment details you may need to be passed to the webmail team.

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      Re: Can't sign up to MySky (sky.com)

      Thanks Paul. Shall I just go through the normal Sky telephone number or is there a special (quicker!) one?

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      Re: Can't sign up to MySky (sky.com)

      08442 410 515 take the option for broadband and then the option for tech support.

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      Re: Can't sign up to MySky (sky.com)

      Cheers. All sorted. Now if only their RemoteRecord sign-up thing worked on the box, I'll be set. Thanks for your help,

      m

     

     

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