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    Can't get into my Outlook Express Sky E-Mail account

    This is a discussion on Can't get into my Outlook Express Sky E-Mail account within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi guys, Suddenly (yesterday) and for no apparent reason my Sky/Outlook Express E-Mail account now keeps asking me for my ...

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      Can't get into my Outlook Express Sky E-Mail account

      Hi guys,

      Suddenly (yesterday) and for no apparent reason my Sky/Outlook Express E-Mail account now keeps asking me for my logon username and password (they are already showing and saved). I haven't changed them ever, yet it won't let me in. Strangely I can access and read my E-Mails via the Sky webservice with the same username and password?

      Thanks for any help.

      tag


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      Re: Can't get into my Outlook Express Sky E-Mail account

      try closing outlook express and then open www.sky.com/unlock

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      Re: Can't get into my Outlook Express Sky E-Mail account

      Thanks for replying, but sadly it didn't work for me. It said "Captcha successfully unlocked" but when I try to get into my E-Mail it's still a no-no.


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      Re: Can't get into my Outlook Express Sky E-Mail account

      have you tried typing the password in again on your software tool? Sometimes they corrupt on your password file on the HD. If that fails try a forgotten password reset on sky.com (log out of your accout, click sign in, click forgotten my password).

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      Re: Can't get into my Outlook Express Sky E-Mail account

      Thanks for your help. I've got it sorted now. My password did somehow get corrupted.


     

     

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