Can't get into my Outlook Express Sky E-Mail account

[tag]

Hi guys,

Suddenly (yesterday) and for no apparent reason my Sky/Outlook Express E-Mail account now keeps asking me for my logon username and password (they are already showing and saved). I haven't changed them ever, yet it won't let me in. Strangely I can access and read my E-Mails via the Sky webservice with the same username and password?

Thanks for any help.

tag

[PaulSky]

try closing outlook express and then open www.sky.com/unlock

[tag]

Thanks for replying, but sadly it didn't work for me. It said "Captcha successfully unlocked" but when I try to get into my E-Mail it's still a no-no.

[PaulSky]

have you tried typing the password in again on your software tool? Sometimes they corrupt on your password file on the HD. If that fails try a forgotten password reset on sky.com (log out of your accout, click sign in, click forgotten my password).

[tag]

Thanks for your help. I've got it sorted now. My password did somehow get corrupted.