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    iTouch not sending emails

    This is a discussion on iTouch not sending emails within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hope this is the correct forum to post this, apologies if not. Despite following [carefully] the advice given on these ...

    1. #1
      Schrodinger56's Avatar
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      iTouch not sending emails

      Hope this is the correct forum to post this, apologies if not.

      Despite following [carefully] the advice given on these excellent formus I cannot get my iTouch to send email. I've tried the POP option and the IMAP option but I just cannot get the iTouch to send, no problem receiving email. I think it's something to do with the SMTP setting(s) or something but it's way beyond me.

      If anyone can put me out of my frustration I would be very grateful.

      Thanks.


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    3. #2
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      Re: iTouch not sending emails


    4. #3
      Schrodinger56's Avatar
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      Re: iTouch not sending emails

      Quote Originally Posted by reddwarfcrew View Post
      Yes that was the first tutorial I tried but despite following it as closley as I could my iTouch wouldn't send emails. I tried the IMAP then the POP route. What I don't understand is what's the difference between the two and is one better than the other?

      What I keep getting on the Outgoing Mail field is

      smtp.tools.sky.com:465

      I'm not sure if the :465 needs to be there and every time I get rid of it the 465 changes to a different number.

    5. #4
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      Re: iTouch not sending emails

      Change to SMTP server port from 465 to 587

      That's what mine is set to...
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
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    6. #5
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      Re: iTouch not sending emails

      Quote Originally Posted by speedyrite View Post
      Change to SMTP server port from 465 to 587

      That's what mine is set to...
      Still nothing :-( Does it matter whether it's POP or IMAP and also would it matter that the software on the iTouch is the original ie 1.4 and not the 2.1?

      I've also retried connecting it using my wireless cable connection and still nothing either.

      However I can receive and send if I use my Googlemail account on my iTouch !! Confused now.
      Last edited by Schrodinger56; 22-11-08 at 02:14 PM. Reason: Update

    7. #6
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      Re: iTouch not sending emails

      pop/imap is purely for receiving mail not sending, so 'no' it shouldn't matter.

    8. #7
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      Re: iTouch not sending emails

      Quote Originally Posted by reddwarfcrew View Post
      pop/imap is purely for receiving mail not sending, so 'no' it shouldn't matter.
      Thanks red. It would seem then the problem is with the SMTP settings on the iTouch.

      What I've had to settle for is configuring my sky.com email account (via My Sky) to forward any emails to my googlemail.com account which I can read (and send) on my iTouch.

    9. #8
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      Re: iTouch not sending emails

      Have you got Host Name as smtp.tools.sky.com and Use SSL as ON and Authentication as Password in Outgoing Mail Server in SMTP settings?
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
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    10. #9
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      Re: iTouch not sending emails

      Quote Originally Posted by speedyrite View Post
      Have you got Host Name as smtp.tools.sky.com and Use SSL as ON and Authentication as Password in Outgoing Mail Server in SMTP settings?
      Yes the host name is as above. When I go into Advanced to see what the Outgoing Settings are I see the following:-

      Use SSL..........ON

      Authentication......this is greyed out and cannot be selected

      Server Port.....587

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      Re: iTouch not sending emails

      what user name are you giving in your smtp settings?

     

     
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