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    update to mis-spelt primary usernames

    This is a discussion on update to mis-spelt primary usernames within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; There is a new (well i say new, it may have been around for a while, but I only just ...

    1. #1
      indefatigable's Avatar
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      update to mis-spelt primary usernames

      There is a new (well i say new, it may have been around for a while, but I only just found it) process to deal with customers whose primary username has been mis-spelt at time of creation.

      Sky can now change your primary username if one of the following three conditions are met

      • Primary Account holder has died
      • You have had your name changed by Deed Poll
      • Your username is mis-spelt


      If you meet one of these conditions, then you can request a change of primary username.

      If you do request this, you must provide a preferred username, and 2 alternatives, in case your preferred one is already taken. It then gets escalated, and should be dealt with within 7 days.

      However, if your primary username is changed, i believe you will lose all access to your previous username, and will lose all emails you have received.

      Please note this only applies to Primary usernames. If you have created a secondary account and have mis-spelt the username yourself, you can only remove the account from the primary profile and create another account yourself.


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    3. #2
      PaulSky's Avatar
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      Re: update to mis-spelt primary usernames

      Yep it's been something that can be dealt with for a little while now (weeks not months). It takes time as you say and sometimes just creating a new email/ user name is a far simpler option but if customers want it done then it can be done.

    4. #3
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      Re: update to mis-spelt primary usernames

      is it possible to change the primary username to something more appropriate?

      When I registered on 'my sky' a couple of years ago when I just had Sky TV, I created a daft username, not realising that two years down the line I would get sky broadband and that the primary username would become the first part of my e-mail address?

      I have created two additional users (and subsequently new e-mail accounts) for my wife and I, but I was wondering if it was possible to change the primary username just because I chose a daft name?

    5. #4
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      Re: update to mis-spelt primary usernames

      Nope. Currently primary names are only being changed for the above reasons.

     

     

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