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    Emails & mobiles

    This is a discussion on Emails & mobiles within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I'm sorry if this has been covered before-I've checked quickly but can't find anything. I'm having problems trying to email ...

    1. #1
      puretoon's Avatar
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      Emails & mobiles

      I'm sorry if this has been covered before-I've checked quickly but can't find anything.

      I'm having problems trying to email using my N95 mobile phone-it's NOT the N95-8gig one. I'm with O2 with tariff.

      I can send them but not retrieve them. My settings are as follows:

      for Incoming
      Username: removed@sky.com
      Password: *******
      Incoming mail server: pop.tools.sky.com
      Access point in use: O2 Mobile Web (ALL alternatives are still O2)
      Mailbox name: toon
      Mail box Type: POP3
      Security (ports): Off
      Port: Default
      APOP secure login: Off

      For Outgoing
      My emails adress: removed@sky.com
      User name: removed@sky.com
      Password: ******
      Outgoing Mail server
      mail.O2.co.uk
      Access point in use: O2 Mobile Web (all alternatives are still O2)
      Security (ports): Off
      Port: Default

      As I've said, I can send and are getting picked up on OE but nothing showing up on my mob, so can anyone help please?

      I may add that I've been onto Sky techy (manual said to ring server)and they've told me to ring O2, which I haven't done yet.
      thanks
      Last edited by NewsreadeR; 14-10-08 at 10:32 PM. Reason: removed email name to stop spam


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    3. #2
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      Re: Emails & mobiles

      I can't help you but I would remove your email address for your post as it is an open invitation to spammers.

    4. #3
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      Re: Emails & mobiles

      Quote Originally Posted by Alan b View Post
      I can't help you but I would remove your email address for your post as it is an open invitation to spammers.
      Sorted, thanks for reporting.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    5. #4
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      Re: Emails & mobiles

      Sky won't be able to help as it's nothing to do with them, you need to check with O2 and see if they are using a system compatible with SSL. You have no security set on your listing and default ports, Sky use SSL on ports 465 for smtp and 995 on POP.

    6. #5
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      Re: Emails & mobiles

      for Incoming
      Username: removed@sky.com
      Password: *******
      Incoming mail server: pop.tools.sky.com
      Access point in use: O2 Mobile Web (ALL alternatives are still O2)
      Mailbox name: toon
      Mail box Type: POP3
      Security (ports): Off
      Port: Default
      APOP secure login: Off
      My settings are identical except

      Security (ports): SSL/TLS

      Try altering that to see if you have any success

    7. #6
      puretoon's Avatar
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      Re: Emails & mobiles

      Thanks for noting and removing my full addy-never give that a thought-doohh

      and thanks for that Rick-uk-I think I tried that, but have another go.

      I know I hadn't the Sky ports number right, but had previously tried that and still nothing. Will have another go.

      I've posted asking on O2 too-omitted the data out-and am waiting for a reply-could be a phone call/email to them though.
      Last edited by puretoon; 15-10-08 at 11:06 PM. Reason: got companies mixed up

    8. #7
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      Re: Emails & mobiles

      Just thought on-can I just ask how it's got nothing to do with Sky when I use their Midi Broadband?

    9. #8
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      Re: Emails & mobiles

      Because you aren't accessing the email directly via a web interface on a computer, your issue is the setup between your phone and the email servers. Does your email work correctly via a PC connection? Have you logged into sky.com yet? Have you gone into mail and tools, mail settings and enabled POP?
      Sky tech support is there to support PC interfacing with the internet connection, not mobile phone setup, games console setupor P2P setup unforutnately.

     

     

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