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    Outlook 2007 - problem

    This is a discussion on Outlook 2007 - problem within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi I've followed the guide to enable Outlook to receive my Sky email Every time I open Outlook it continually ...

    1. #1
      bughead's Avatar
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      Outlook 2007 - problem

      Hi

      I've followed the guide to enable Outlook to receive my Sky email

      Every time I open Outlook it continually opens the Enter Network Password window, the fields are already completed (correctly), but it will not recognise them when I click OK, and as a result I cannot receive/send mail. Every few seconds the window re-opens.

      It shows an error bad logon/failed password when I attempt to send mail

      Whilst logging onto the Sky email page I reset my password. Is this causing the problem?

      Any help would be greatly appreciated

      Cheers

      tom


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    3. #2
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      Re: Outlook 2007 - problem

      more than likely - go to HERE and enter the old password with your username...see if that helps...
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    4. #3
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      Re: Outlook 2007 - problem

      Unfortunately I've misplaced my original Password, my 1st post may have been misleading

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      Re: Outlook 2007 - problem

      Did you give outlook the new passsword?

    6. #5
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      Re: Outlook 2007 - problem

      Already done, still keep getting the error, 'Email server rejected your login' verify you user name and password !

    7. #6
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      Re: Outlook 2007 - problem

      And your user name is the full email address with @sky.com? if it continues and you cannot use the www.sky.com/unlock site to resolve this you may need to call tier 1 to go through to webmail for a manual reset.

    8. #7
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      Re: Outlook 2007 - problem

      Thanks,

      needed the '@sky...'

    9. #8
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      Re: Outlook 2007 - problem

      Glad you got it sorted.

    10. #9
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      Re: Outlook 2007 - problem

      Quote Originally Posted by bughead View Post
      Thanks,

      needed the '@sky...'
      Yep it's usually that or wrong case lol

     

     

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