Outlook 2007 - problem

[bughead]

Hi

I've followed the guide to enable Outlook to receive my Sky email

Every time I open Outlook it continually opens the Enter Network Password window, the fields are already completed (correctly), but it will not recognise them when I click OK, and as a result I cannot receive/send mail. Every few seconds the window re-opens.

It shows an error bad logon/failed password when I attempt to send mail

Whilst logging onto the Sky email page I reset my password. Is this causing the problem?

Any help would be greatly appreciated

Cheers

tom

[IWasNotTheEnemy]

more than likely - go to HERE and enter the old password with your username...see if that helps...

[bughead]

Unfortunately I've misplaced my original Password, my 1st post may have been misleading

[PaulSky]

Did you give outlook the new passsword?

[bughead]

Already done, still keep getting the error, 'Email server rejected your login' verify you user name and password !

[PaulSky]

And your user name is the full email address with @sky.com? if it continues and you cannot use the www.sky.com/unlock site to resolve this you may need to call tier 1 to go through to webmail for a manual reset.

[bughead]

Thanks,

needed the '@sky...'

[Sebby]

Glad you got it sorted.

[PaulSky]

Thanks,

needed the '@sky...'

Yep it's usually that or wrong case lol