Email and password

[paul thompson]

Hello again, only me

I have recently got my Sky MID LLU package and got all the paperwork for my email address, username and password (in a seperate letter) etc. But for the life of me I cannot get in to my email

I keep getting this :

My Sky Login
Username

Enter your username here
Your username must be between 3 and 32 characters long with no spaces and contain alphanumeric characters only
Example: arnie67823 The highlighted field above has an invalid value. Please correct it.
Your username must be between 3 and 32 characters long with no spaces and contain alphanumeric characters only
Example: arnie67823
Password

Your password cannot contain your username or the word 'password'. It must contain 7 - 25 characters, start with a letter and use a combination of letters and numbers with no spaces eg Testing1 Remember me

Am I entering something wrong, can I reset anything as it doesn't even recongnise my email address

[PaulSky]

Sky.com, ckick on sign in, your username is the details as on the letter, lower case, no @sky.com on the end. If the password won't work just click on the forgotten my password link under the user name and password boxes and this will take you through the password reset process. If you still cannot get in then you will need to call 08442 410 515 and ask tier 1 to get it sorted for you.