Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 11

    Setting up second account????

    This is a discussion on Setting up second account???? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I am an established Sky user with Sky email address, using Outlook Express without any difficulty. I am trying to ...

    1. #1
      poor1's Avatar
      poor1 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      58
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Setting up second account????

      I am an established Sky user with Sky email address, using Outlook Express without any difficulty. I am trying to set up second account. I have set up the Accounts on the computer correctly. I then go into Accounts on the Sky website, Add accounts, put in the name of the proposed account. I am then asked to verify and await confirmation. I open OE and all that happens is the box comes up asking for confirmation of user name and password. I have tried putting in my own user name and password and the new user name and my own password, but it it is not accepted.

      I feel I am missing a trick somewhere. Can anyone put me right please.


    2. Advertisement
    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Setting up second account????

      you have to log in online first and activate POP to use Outlook Express (or any email client)...

      also, did you create the new account under 'Manage Additional Users' in MySky after logging in as the main account holder? This is the ONLY way to create a new account...

      the new account won't be activated until you've logged in via the portal...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Re: Setting up second account????

      Moved to email forum.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    5. #4
      poor1's Avatar
      poor1 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      58
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Setting up second account????

      Many thanks I will have another look. There has been a problem at Sky for the past few days which has interfered with this process. Was supposed to be back on line at 1400 today but it was not.

    6. #5
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Setting up second account????

      if it's just to log into the email account try using http://mail.tools.sky.com
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
      poor1's Avatar
      poor1 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      58
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Setting up second account????

      I think it's more fundamental than that. It tells me I am not the primary user, which I am. Spoke to Sky themselves and as soon as I started to explain the problem I was told they are having technical difficulties and they were hoping to resume normal service soon. That was yesterday.

    8. #7
      poor1's Avatar
      poor1 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      58
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Setting up second account????

      PS: I have been able to get that far but no further. the additional options are not presented. Thanks for your interest.

    9. #8
      poor1's Avatar
      poor1 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      58
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Setting up second account????

      Now been able to set up an additional user following the Sky help instructions. Filled in name, dob, password, secret question and found an acceptable user name and using the @sky.com email address. Sky accepted all this and told me the account was now live. Despite having carefully set up the Account/Properties in Windows Mail (vista) using all the details accurately, when I send a test message it is rejected by the Google Server. Windows mail on the computer asks me to log on with user name and password which it continually rejects and tells me the user name and password not accepted.
      Can anyone cast any light on this. What are the obvious things to check?. Where does Google mail come into Sky.com.
      My own emails work on sky.com without any problem.

    10. #9
      moleman's Avatar
      moleman is offline Sky User Member
      Exchange: Hadleigh EAHAE
      Broadband ISP: Vodafone
      Router: THG3000
      Sky TV: Freesat/Now TV
      Join Date
      Sep 2006
      Posts
      851
      Thanks
      10
      Thanked 36 Times in 34 Posts

      Re: Setting up second account????

      You still need to login to the webmail for the new account and enable POP/IMAP.

    11. #10
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Setting up second account????

      just realised - why you open a new thread when this one was active?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION