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    Can't Purge mail on Outlook 2007

    This is a discussion on Can't Purge mail on Outlook 2007 within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I recently rebuilt my system and decided to have another go at IMAP mail on Sky using Outlook 2007. I ...

    1. #1
      boab2791's Avatar
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      Can't Purge mail on Outlook 2007

      I recently rebuilt my system and decided to have another go at IMAP mail on Sky using Outlook 2007.

      I got the setup all configured with out issue and turned off POP and activated IMAP in my web configuration page on Sky Email.

      Mails download into Outlook without issue although I am a tad confused.

      My mails seem to download into 'Inbox' under the @sky.com folder hierarchy created by the IMAP account although the other set of folders inside the hierarchy that duplicate the default folder set on the Webmail client confuse me as the emails are visible in here too.

      Anyway, If I delete messages in my 'Inbox' they are correctly scored through to indicate deletion however when I select PURGE from the edit menu no matter which option I use they will not purge unless I go to webmail to do this. Also they seem to undelete as well???

      I use IMAP in my work place from the work's email system and it works as it should, ie, hit Purge and mail is deleted if marked so.

      What am I doing wrong as I can;t figure this out, is Sky/Google implementation of IMAP a bit off then?


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      PaulSky's Avatar
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      Re: Can't Purge mail on Outlook 2007

      Worked here. I just did a select all on the items in my Oulook bin for the account, edit, "Purge" and told it to purge all items in that that folder. 5 secs later all gone.

    4. #3
      boab2791's Avatar
      boab2791 is offline Sky User Member
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      Re: Can't Purge mail on Outlook 2007

      If you could possibly post some screen grabs of what you are doing to delete mail it would greatly appreciated. The muliple folders that the imap account are showing me is baffling. The Inbox mail seems to load in a few locations.

      Should I delete mail in the 'Inbox' or within the Google Mail folder??

      I have had issues like this before and gave up on the IMAP idea but would really like to get this working.

      Cheers.

     

     

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