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    More outlook express problems

    This is a discussion on More outlook express problems within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi all, i have checked and double checked all the settings from sky help and still cannot get my outlook ...

    1. #1
      papalazarou's Avatar
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      More outlook express problems

      Hi all, i have checked and double checked all the settings from sky help and still cannot get my outlook express working properly.

      I get this message:

      A time-out occurred while communicating with the server. Account: 'pop.tools.sky.com', Server: 'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error Number: 0x800CCC19




      Anybody got any ideas

      thanks in advance!


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    3. #2
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      Re: More outlook express problems

      Apparently that error message is usually due to interference from anti-virus or firewall programs. Try temporarily disabling any you have running.

    4. #3
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      Re: More outlook express problems

      Thanks moleman, i tried disabling firewall and virus scanner but still the same message???

    5. #4
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      Re: More outlook express problems

      I still suspect something is blocking you.
      Can you ping the server? (Open CMD window and type "ping smtp.tools.sky.com")

    6. #5
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      Re: More outlook express problems

      Could be that the email server is down

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      Re: More outlook express problems

      sorry i'm a bit thick, whats the cmd window??

    8. #7
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      Re: More outlook express problems

      Its the command prompt window you get by from: Start - All Programs - Accessories - Command Prompt. Or its quicker to use "windows key" and "r" and type "cmd" into the run dialogue. (Assuming you're running XP of course!)

    9. #8
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      Re: More outlook express problems

      Would be windows live mail if it was vista I think.

    10. #9
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      Re: More outlook express problems

      Okay thanks, i'll try that later, it's actually on my mothers computer so i'll give it a go when i go up. Yeah it's XP home.

     

     

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