Outlook express help needed

[lost5858]

Hi

Sorry new to site i have posted before earlier today but could not find my message
I have just rebooted my computer and i have followed the guide to having outlook express show my sky emails i once had problems before and when google mail came in to force i followed the guide and it worked but since i rebooted the system i can not get it to work i keep getting error message or a pop up with my user name and hidden password can somone help as i am going crazy here.This is the message i keep geting Unable to logon to the server using Secure Password Authentication. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR not supported k2pf307418ugf.0', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18


regards
lost5858

[moleman]

I think the answer is in that "Unable to logon to the server using Secure Password Authentication".

You have "Log on using Secure Password Authentication" checked under servers. Uncheck it and all should work.

[lost5858]

Hi

I have tried un checking the box but i keep getting a pop up box now aasking for my password

lost5858

[PaulSky]

Close outlook express, go to www.sky.com/unlock and follow the instructions. Do not use the @sky.com piece when asked on that page for a user name.

[lost5858]

Hi

Thanks for you help i have tried all this i have followed instructions to the letter When i log onto sky to enable pop i dont think it is saving when i return its back to original set up I have been on for 3 days now and still cant get anything to work.

lost5858

[PaulSky]

Clear your temp internet files out, go to email and tools, mail settings, pop and forwarding. imap and see what it is set at. Click on enable POP for all mail and then click on save changes. Close the browser, reopen it and post back what it says as status on the screen.
If it's not holding the change after the page saves then something is wrong on the account and it will need to go back to webmail.

[lost5858]

Thanks everyone for your help I finally got my O E working tonight it's only taken me a week to get it on but it does PROVE THAT YOU SHOULD NEVER GIVE UP

lOST5858