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    Error Message

    This is a discussion on Error Message within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Guys, firstly congrats on a brilliant site - it's been a real help so far! I'm trying set up Outlook ...

    1. #1
      dno_uk's Avatar
      dno_uk is offline Sky User Member
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      Error Message

      Guys, firstly congrats on a brilliant site - it's been a real help so far!

      I'm trying set up Outlook to recieve emails from my sky.com address but I keep getting this error message;


      Task 'pop.tools.sky.com - Sending and Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: ŠERR [AUTH] Username and password not accepted.'

      I can log into my emails on the sky website with the same username and password but for some reason it won't work in outlook. I re-typed the username/password countless times but I still get this message! What am I doing wrong???

      Thanks in advance


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    3. #2
      dms05's Avatar
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      Re: Error Message

      Google the error code and select the first option which is a Microsoft Tech Site. It explains you have a problem and offers a download to solve the problem Problems with Error Code 0x800CCC92 ?

    4. #3
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      Re: Error Message

      Have you got your full email address as your username? It must have the "@sky.com" on it.

    5. #4
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      Re: Error Message

      Quote Originally Posted by dms05 View Post
      Google the error code and select the first option which is a Microsoft Tech Site. It explains you have a problem and offers a download to solve the problem Problems with Error Code 0x800CCC92 ?

      Tried this (at a cost of $40) and I'm still getting the same error message.

      My username does include the @sky.com too

      Any ideas???

    6. #5
      moleman's Avatar
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      Re: Error Message

      You could try www.sky.com/unlock. (username doesn't need the @sky.com for this)

     

     

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