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    Unable To Logon To Sky Webmail But Outlook is Okay

    This is a discussion on Unable To Logon To Sky Webmail But Outlook is Okay within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I currently use Outlook 2003 for email and haven't had any issues, however I am unable to logon to Sky ...

    1. #1
      Nokboi's Avatar
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      Unable To Logon To Sky Webmail But Outlook is Okay

      I currently use Outlook 2003 for email and haven't had any issues, however I am unable to logon to Sky Webmail sucessfully.

      I am able to logon to Sky without any issue, however when I then click on Email it comes back with the error message 'Webpage not found error HTTP 500'.

      I have accessed Sky Webmail on a mates laptop using my network okay but not my desktop which is Vista, so this rules out the router/network.

      Anyone any ideas, wouldn't normally bother but since you are unable to switch off the Spam filter I have to check via webmail to see if any emails have been flagged spam.

      Cheers


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    3. #2
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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      ANy settings different in your IE settings against your friends? It must be something on the pc causing the problem if you could log in via another PC.

    4. #3
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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      I checked the IE setting which were the same, Vista was a standard Home Premium build. But after spending sometime trying to get webmail to work I have rebuilt the pc so it now only has bog standard applications on it. Office 2003, Vista SP1 and NIS 2008, Spyware Doctor. I tried the webmail prior to Spyware Doctor going on and it was the same. Issue only affects Sky webmail and none of the other webmails I have.

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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      must be the account setting within outlook that are wrong if one port setting or pop /smtp setting is out outlook will not get access to sky webmail

      look at the laptop webmail account settings and compare everything against those on your pc in outlook go to tools / accounts / sky account / properties / servers/(incoming pop3 / pop.tools.sky.com /smtp.tools.sky.com remeber to tick server requires authentication) adavanced (outgoing smtp 465/ incoming pop3 995 tick both boxesfor secure connection

      these settings should work i use pc with xp and laptop with vist home premium and took a while to get settings right but works perfectly now

    6. #5
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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      Hi Nodrog thanks for the info, however Outlook works fine and is able to get my Sky emails and send okay, the problem is I can't login via the web portal. It seems to be an issue when once an logged onto the Sky Portal and it then goes to pass me onto the Google side for the email/calendar.

    7. #6
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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      Cookies allowed? Any firewall software in use? Security levels the same on both machines?

    8. #7
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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      I had a look and cookies allowed, both use Norton Internet Security 2008 and have the same settings for Nortons and I.E. Really stumped can't think of what else it could be.

    9. #8
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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      Did you try the webmail log in without Norton installed?

    10. #9
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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      Hi,
      Tried without Nortons and got the same, really as double checked both machines and they both had the same Nortons and configured the same. I did think that maybe I had installed some bit of software at sometime and then uninstalled it but it had left something kicking around hence I rebuilt the p.c and only loaded software that was on the laptop as well like Office 2003.

    11. #10
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      Re: Unable To Logon To Sky Webmail But Outlook is Okay

      Quote Originally Posted by Nokboi View Post
      I currently use Outlook 2003 for email and haven't had any issues, however I am unable to logon to Sky Webmail sucessfully.

      I am able to logon to Sky without any issue, however when I then click on Email it comes back with the error message 'Webpage not found error HTTP 500'.

      I have accessed Sky Webmail on a mates laptop using my network okay but not my desktop which is Vista, so this rules out the router/network.

      Anyone any ideas, wouldn't normally bother but since you are unable to switch off the Spam filter I have to check via webmail to see if any emails have been flagged spam.

      Cheers
      Having the same trouble with my Vista machine & IE. I'm with mcafee & haven't changed any settings recently & again rarely log in via web. Using windows mail which is picking up mail fine.

     

     
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