Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Unable to send message using windows mail

    This is a discussion on Unable to send message using windows mail within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Is anyone else having problems sending message using windows mail ? I have used Sky as my iSP for over ...

    1. #1
      dave richardson's Avatar
      dave richardson is offline Sky User Member
      Exchange: Plymouth
      Broadband ISP: Connect
      Router: Sky Q Hub ER110
      Sky TV: Sky Q 2TB
      Join Date
      Jun 2007
      Location
      Plymstock
      Posts
      76
      Thanks
      4
      Thanked 4 Times in 4 Posts

      Unable to send message using windows mail

      Is anyone else having problems sending message using windows mail ?

      I have used Sky as my iSP for over a year now & not suffered any problems but recently I hav had a problem as I cannot send e mails using windows mail..

      All set up as per instructions yet all mail gets pushed into outbox & will not go any further any thoughhts anyone ??

      Dave (Plymouth)
      Subject 'Fw: 28 mp3', Account: 'mail.sky.com', Server: 'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): No, Error Number: 0x800CCC19
      I get this message when trying to send
      Last edited by dave richardson; 28-04-08 at 08:41 PM. Reason: additional info


    2. Advertisement
    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Unable to send message using windows mail

      this is not much help, but mine works fine.

      have you checked all the settings ?

    4. #3
      dave richardson's Avatar
      dave richardson is offline Sky User Member
      Exchange: Plymouth
      Broadband ISP: Connect
      Router: Sky Q Hub ER110
      Sky TV: Sky Q 2TB
      Join Date
      Jun 2007
      Location
      Plymstock
      Posts
      76
      Thanks
      4
      Thanked 4 Times in 4 Posts

      Re: Unable to send message using windows mail

      Quote Originally Posted by richone54 View Post
      this is not much help, but mine works fine.

      have you checked all the settings ?
      Yes mate, all the way through, deleted account several times & added again
      ps I did change the ports in the advanced section when adding new account

      Dave
      Last edited by richone54; 28-04-08 at 08:57 PM.

    5. #4
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Unable to send message using windows mail

      outgoing should be 465 and incoming 995 (is on mine)

      what settings do you have ?

    6. #5
      aavid's Avatar
      aavid is offline Sky User Member
      Exchange: widnes
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      May 2007
      Posts
      20
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Blog Entries
      1

      Re: Unable to send message using windows mail

      outgoing port (smtp) should be 587

    7. #6
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

    8. #7
      psblad's Avatar
      psblad is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      6
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Unable to send message using windows mail

      Hi

      I have just switched from O2 to Sky and now I'm with Sky cannot get Windows Live Mail (Win 7) to send emails, receiving them is no problem.

      I am using outgoing port 465 with authentication. I have also tried 587 but with both I am getting "unknown error has occurred". WIndows Live Mail Error ID: 0x80070057.

      I'm using the "my outgoing server (SMPT) requires authentication", using full sky email address and password as described in the Sky email guide.

      Any help here would be greatly appreciated.

      Thanks

    9. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Unable to send message using windows mail

      What have you entered in the Server information, it should be -
      Incoming(pop3) .. pop.tools.sky.com (port 995)
      Outgoing (SMTP)..smtp.tools.sky.com (port 465)

      Make sure 'Log on using SPA' is not ticked.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      psblad's Avatar
      psblad is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      6
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Unable to send message using windows mail

      Thanks v much for the info. All seems to be working fine now!

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION