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    Corrupt profile

    This is a discussion on Corrupt profile within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi all first post. Naturally it’s a problem and I need advice Sky broadband activated on 16/04/08, broadband working OK. ...

    1. #1
      wireman100's Avatar
      wireman100 is offline Sky User Member
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      Corrupt profile

      Hi all first post.
      Naturally it’s a problem and I need advice
      Sky broadband activated on 16/04/08, broadband working OK.
      My problem is that I cannot login to Sky.com - Email & Tools>Tools Page Not Logged in
      I get the message “ your login credentials are incorrect”
      I have called sky for help on 3 occasions, on the last occasion I was told my problem was a corrupt profile.
      I was also told it could take up to 15 working days to rectify.
      I am not particularly concerned about the email, I am using a free account.
      I just find it completely ridiculous that it would take 15 days to remedy this problem.
      Anyone else suffered the same?


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    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: Corrupt profile

      yep, for about 18mths now. It also means I cant buy sky products on-line.

      They've never fixed it even thou ive reported it numerous times.

    4. #3
      wireman100's Avatar
      wireman100 is offline Sky User Member
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      Re: Corrupt profile

      The last person I spoke to told me they had only recently fund the answer to this problem. That was the good news.
      The bad news was the 15 working days wait.
      I find that time span unbelievable.
      I would have guessed minutes.

    5. #4
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Corrupt profile

      Depends what the issue is, they may need to remove the account from servers completely and since it is linked to your main sky account the whole thing may need to be rebuilt from scratch. Obviously thes nneds to be done properly and cannot be rushed as it can take you entire sky account offline.

     

     

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