I have just re-installed Sky broadband and am attempting to sort my e-mails. I log into My Sky, select E-Mail&Tools, select the e-mail option at the top of the screen and am then taken to a page inviting me to sign up for E Mail & Tools. I have searched but seem to have lost my in-box and anything else which resembles an e-mail service.

Prior to a software re-install on my system today, I was accessing my e-mails without problem using Outlook Express - because of this type of problem I have avoided direct access with Sky pages for the last year.

I would be grateful if anyone could tell me where I am obviously going wrong.