Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 2 of 2

    Email Reply Address

    This is a discussion on Email Reply Address within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; A client is configured to Receive Email from the Company Address but send from Home using the home Sky Account ...

    1. #1
      philpot's Avatar
      philpot is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Dec 2007
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Email Reply Address

      A client is configured to Receive Email from the Company Address but send from Home using the home Sky Account
      No Problem except when customers reply to her, the Replies are going to her Sky address NOT the company email address as required
      Does the fact the Outgoing SMTP requires Authentication & the Sky Account Logon & Username are needed have any bearing

      She is using Outlook 2003, configured like this
      Name: aaa
      Email Address: aaa@companyname.com
      Incoming server: companyserver
      Outgoing Server: smtp.tools.sky.com
      More Settings: Outgoing server requires authentication
      Logon using Username: b.bb@sky.com
      Password: xxx

      When a mail arrives from this user it's displayed as
      aaa [b.bb@sky.com] - so any reply goes to this not the company address

      Do I need to be looking at the Reply E-mail: on the More settings - General (tab)

      Thanks for all help


    2. Advertisement
    3. #2
      Johnny7's Avatar
      Johnny7 is offline Sky User Beta tester
      Exchange: High Wycombe (SMHY)
      Broadband ISP: Plusnet Fibre
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Sep 2006
      Location
      High Wycombe
      Posts
      131
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email Reply Address

      Have a look here: Sky.com - Sky Help Centre>Sky Online

      In brief, you need to register and authenticate the address you want the replies to go to: Mail Settings | Accounts | Add another email address

      HTH

      john
      John in High Wycombe

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION