receiving emails from my Plusnet account

[xblade]

I have managed to setup to recive emails from adsl24 through my sky account, so not sure what I am doing wrong

[Isitme]

I'm sorry I don't understand why you are unable to connect. When I changed to Sky all I did to my existing my Plusnet account was change the outgoing server to smtp.tools.sky.com, change the More settings' Outgoing server(SMTP):465 and tick the encryption box. Note that the incoming server does not get the encryption box ticked as the Plusnet server does not require it.

Did you arrange a Dial up account when you left Plusnet? If you didn't there is every chance your account no longer exists, hence the difficulty in logging in. In the past Plusnet allowed the account to run for about 2 months before cutting it off, but this may have changed. The free dialup account must be accessed at least once every 90 days to stay alive.

[moleman]

Here is a link to the plusnet setup instructions. Obviously you need only to follow the pop part of the instructions as the smtp will be your sky details. Hope this helps.
To check if your account is still active can you login to the webmail portal at https://webmail.plus.net/src/login.php

[Isitme]

Thanks for that link Moleman, I have just accessed my account through the Webmail portal, only to find this dated 14.2.2008

Username : xxxxxxxxxxxxxxx

This email is to inform you that your mailbox has been archived.

We have taken this action as you have not accessed your default mailbox since
16:32:44 29/10/2005.
To keep your mailbox active, you need to access it and collect E-Mail at least
once in a 90 day period.

If you would like your email restoring then please contact our support team by
raising a ticket using the Help Assistant on our website:- Member Centre *<* PlusNet *|* Broadband Internet Access & Phone Services UK

We will only keep archived email for a limited period of time, after which it
will be permanently deleted.

Kind Regards,

PlusNet Customer Support

Rather strange, as I just received notification of my referral's payments yesterday and a newsletter a couple of days ago. I have asked Support for an explanation as I regularly log in by dial up, simply to keep the account alive.

[xblade]

Here is a link to the plusnet setup instructions. Obviously you need only to follow the pop part of the instructions as the smtp will be your sky details. Hope this helps.
To check if your account is still active can you login to the webmail portal at https://webmail.plus.net/src/login.php

Hi Moleman
That was very helpful of you to find this info

I had already logged onto plusnet to check logon details ie mail.plus.net and I have entered smtp.tools.sky.com for outgoing server

Obviously I enter the username and password that I use for my plusnet account

I noticed a couple of emails from google mail that were sitting in the account, which were not downloading to outlook, so it must be a setting that I am missing as I can logon to server, but not download

Thanks for help

[xblade]

Isitme

I make sure I visit at least once a month in order to keep account active.I only have a dial account, but what to continue receiving the referral payments, although I wish I had not done this in first place - Plusnet =yuk!

[Isitme]

although I wish I had not done this in first place - Plusnet =yuk!

Me too, but I am not going to turn down their shekels

[xblade]

Me too, but I am not going to turn down their shekels

Hi Isitme
LOL - know what you mean

Under advanced setting in outlook, do you have '110' for incoming server

It keeps asking to confirm username and password after gogin has completed

[Isitme]

Yes. Have you made sure that the encryption box below it is unticked?

[xblade]

Yes. Have you made sure that the encryption box below it is unticked?

Yep, it is unticked
It keeps saying that my email server has rejected your logon and to reeneter the username and password - which I do

I am now thinking of changing away from the plusnet eamil address to same myself stress !!