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    receiving emails from my Plusnet account

    This is a discussion on receiving emails from my Plusnet account within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I have managed to setup to recive emails from adsl24 through my sky account, so not sure what I am ...

    1. #21
      xblade's Avatar
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      Re: receiving emails from my Plusnet account

      I have managed to setup to recive emails from adsl24 through my sky account, so not sure what I am doing wrong


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    3. #22
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      Re: receiving emails from my Plusnet account

      I'm sorry I don't understand why you are unable to connect. When I changed to Sky all I did to my existing my Plusnet account was change the outgoing server to smtp.tools.sky.com, change the More settings' Outgoing server(SMTP):465 and tick the encryption box. Note that the incoming server does not get the encryption box ticked as the Plusnet server does not require it.

      Did you arrange a Dial up account when you left Plusnet? If you didn't there is every chance your account no longer exists, hence the difficulty in logging in. In the past Plusnet allowed the account to run for about 2 months before cutting it off, but this may have changed. The free dialup account must be accessed at least once every 90 days to stay alive.

      TomD


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    4. #23
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      Re: receiving emails from my Plusnet account

      Here is a link to the plusnet setup instructions. Obviously you need only to follow the pop part of the instructions as the smtp will be your sky details. Hope this helps.
      To check if your account is still active can you login to the webmail portal at https://webmail.plus.net/src/login.php

    5. #24
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      Re: receiving emails from my Plusnet account

      Thanks for that link Moleman, I have just accessed my account through the Webmail portal, only to find this dated 14.2.2008

      Username : xxxxxxxxxxxxxxx

      This email is to inform you that your mailbox has been archived.

      We have taken this action as you have not accessed your default mailbox since
      16:32:44 29/10/2005.
      To keep your mailbox active, you need to access it and collect E-Mail at least
      once in a 90 day period.

      If you would like your email restoring then please contact our support team by
      raising a ticket using the Help Assistant on our website:- Member Centre *<* PlusNet *|* Broadband Internet Access & Phone Services UK

      We will only keep archived email for a limited period of time, after which it
      will be permanently deleted.

      Kind Regards,

      PlusNet Customer Support

      Rather strange, as I just received notification of my referral's payments yesterday and a newsletter a couple of days ago. I have asked Support for an explanation as I regularly log in by dial up, simply to keep the account alive.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #25
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      Re: receiving emails from my Plusnet account

      Quote Originally Posted by moleman View Post
      Here is a link to the plusnet setup instructions. Obviously you need only to follow the pop part of the instructions as the smtp will be your sky details. Hope this helps.
      To check if your account is still active can you login to the webmail portal at https://webmail.plus.net/src/login.php
      Hi Moleman
      That was very helpful of you to find this info

      I had already logged onto plusnet to check logon details ie mail.plus.net and I have entered smtp.tools.sky.com for outgoing server

      Obviously I enter the username and password that I use for my plusnet account

      I noticed a couple of emails from google mail that were sitting in the account, which were not downloading to outlook, so it must be a setting that I am missing as I can logon to server, but not download

      Thanks for help

    7. #26
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      Re: receiving emails from my Plusnet account

      Isitme

      I make sure I visit at least once a month in order to keep account active.I only have a dial account, but what to continue receiving the referral payments, although I wish I had not done this in first place - Plusnet =yuk!

    8. #27
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      Re: receiving emails from my Plusnet account

      although I wish I had not done this in first place - Plusnet =yuk!
      Me too, but I am not going to turn down their shekels

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #28
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      Re: receiving emails from my Plusnet account

      Quote Originally Posted by Isitme View Post
      Me too, but I am not going to turn down their shekels
      Hi Isitme
      LOL - know what you mean

      Under advanced setting in outlook, do you have '110' for incoming server

      It keeps asking to confirm username and password after gogin has completed

    10. #29
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      Re: receiving emails from my Plusnet account

      Yes. Have you made sure that the encryption box below it is unticked?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #30
      xblade's Avatar
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      Re: receiving emails from my Plusnet account

      Quote Originally Posted by Isitme View Post
      Yes. Have you made sure that the encryption box below it is unticked?
      Yep, it is unticked
      It keeps saying that my email server has rejected your logon and to reeneter the username and password - which I do

      I am now thinking of changing away from the plusnet eamil address to same myself stress !!

     

     
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