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    Sky email for Apple mac

    This is a discussion on Sky email for Apple mac within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; @SUE_COTTON - Sky use Google for their mail platform, and the settings for Googlemail are quite precise, and can be ...

    1. #11
      Netgeezer's Avatar
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      Re: Sky email for Apple mac

      @SUE_COTTON - Sky use Google for their mail platform, and the settings for Googlemail are quite precise, and can be easy to get a bit wrong.

      Please excuse if you have already been through this - it is where I'd normally start debugging

      My initial thoughts, given the error message you are getting, is that you have not got the network ports correctly configured, hence the "POP server not working" message.

      The following would be true for OS X Tiger or Leopard

      Start up mail.app
      On the Accounts panel for mail.app go to the Advanced tab and at the bottom half of the screen ensure that the following is set correctly:-

      Port 995
      Use SSL is ticked
      Authentication is set to Password

      Then on the Account Information tab
      Click Server Settings
      Check that the Incoming Mail Server is correctly specified
      Server port = 465 (this conflicts with Skyuser's script)
      Use Secure Sockets Layer (SSL) is ticked
      Authentication is Password
      Username and Password are correct

      The full config details from Sky are pasted below:-
      OS X Tiger
      Configure your email program:
      1. Open Apple Mail.
      2. Click Mail and select Preferences...
      3. Open the Accounts tab and click the plus sign (+) along the bottom to add a new account.
      4. Select the server type in the Account Type drop-down menu.
      5. Enter your name and Sky Email address in the appropriate fields, then click Continue.
      6. Enter either pop.tools.sky.com or imap.tools.sky.com in the Incoming mail server field.
      7. Enter your full Sky Email address next to Username:.
      8. Enter your Sky Email password then click Continue.
      9. For Outgoing Mail Server, enter smtp.tools.sky.com and select Use Authentication.
      10.Enter your full Sky Email address next to Username and enter your password.
      11. Click Continue followed by Done.
      12. Click the Server Settings button.
      13. Verify that Outgoing Mail Server is smtp.tools.sky.com.
      14. Verify that Server port is 465.
      15. Verify that Use Secure Sockets Layer (SSL) is ticked.
      16. Enter your full Sky Email address next to Username, enter your password and click OK.
      17. Click Advanced and tick the box next to Use SSL.
      18. This port should change to either 995 for POP3 or 993 for IMAP.
      19. Close the Accounts window.

      And for OS X Leopard (not a lot different)
      1. Open Apple Mail.
      2. From the menu bar click Mail and then Preferences.
      3. Click the Accounts button and click the plus sign (+) along the bottom to add a new account.
      4. Fill out the following details on the Add Account screen:

      Full Name
      Your Sky Email address
      Password

      Click Continue then follow this process:
      1. Select the correct Account type, either POP or IMAP.
      2. Add the description for this server if requested.
      3. For Incoming Mail Server, put pop.tools.sky.com for POP3 or imap.tools.sky.com for IMAP.
      4. Enter your User Name (your full email address).
      5. Enter your Password.
      6. Click Continue and your details will be checked.

      Enter the details for the Outgoing Mail Server settings:
      1. Enter a description for this server if requested.
      2. For Outgoing mail server put smtp.tools.sky.com.
      3. Click on Use Authentication.
      4. The User name and password fields should be automatically filled in for you.
      5. Click Continue and your details will be checked.
      6. Click on Create within the Account Summary screen.

      Your new account has been created. You may need to alter the ports:
      1. Open Mail, select Mail and then Preferences.
      2. Select the correct Account.
      3. Click on Advanced.
      4. Ensure the Port settings are 995 for IMAP or 993 for POP and that Use SSL is ticked.
      5. Save your changes.
      It's not that I'm so smart, it's just that I stay with problems longer.
      [Albert Einstein]




      ADSL Nation XF-1e filter - the dogs nuts


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    3. #12
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      Re: Sky email for Apple mac

      Just one final bit on the above ... This relates to mail.app in Leopard, where Apple have moved the place to set the smtp server's port number!

      After you have configured your mail settings there is one more thing to check.

      On the Account Information tab
      Click the pull-down for Outgoing Mail Server (SMTP) and select Edit Server List...
      Click to highlight the smtp server that you are going to use (smtp.tools.sky.com)
      Click on the Advanced tab and change the Server port to 465 and tick the Use Secure Sockets Layer (SSL) tickbox
      Click OK and close your Accounts Settings panel (making sure that it Saves the config changes).
      It's not that I'm so smart, it's just that I stay with problems longer.
      [Albert Einstein]




      ADSL Nation XF-1e filter - the dogs nuts

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      Re: Sky email for Apple mac

      I have added some more up to date tutorials for Mac Mail here:

      Sky User - Unofficial Help and Support for Sky Broadband and everything Sky! - Tag: mac
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    5. #14
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      Re: Sky email for Apple mac

      Really appreciate that. Do you know how I can change my name and put a different pic there on this site? As you can see I'm new to all of this!
      Sue

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      Re: Sky email for Apple mac

      To change your username, I can do that. Send me a PM with the chosen name and I will do it for you asap.

      As for changing the default picture,

      Try this link and follow the instructions.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    7. #16
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      Re: Sky email for Apple mac

      Tried all of that still no joy. When I fill in the incoming pop mail stuff, it checks the pop account and says it can't connect with it. Should there be two different places to put the 465 and 995. Ports to me are where ships dock :-)
      Thanks for your patience.
      Sue

    8. #17
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      Re: Sky email for Apple mac

      Yes, there are two distinct places in the config of mail.app. One for each value (POP3 and SMTP).

      What are you running, is it Leopard |(10.5) or Tiger (10.4) - you can check this by clicking on the Apple logo on the top menu bar, right hand side and selecting "About this Mac".
      It's not that I'm so smart, it's just that I stay with problems longer.
      [Albert Einstein]




      ADSL Nation XF-1e filter - the dogs nuts

    9. #18
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      Re: Sky email for Apple mac

      Finally got it sorted. For some reason I had to use the original password sent by sky and not the one I had changed it to. You have made two people here very happy!
      Thanks again
      Sue

    10. #19
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      Re: Sky email for Apple mac

      Well that is certainly very odd But I am glad that you got there in the end - and we did find a "bug" in one of the docs relating to the port number used for SMTP. So thats a good thing all round then
      It's not that I'm so smart, it's just that I stay with problems longer.
      [Albert Einstein]




      ADSL Nation XF-1e filter - the dogs nuts

     

     
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