POP3 error message from outlook

[plne51]

have tried to set up outlook express to take my Sky emails rather than use the web. Everything is set up as per the instructions (and confirmed by technical support) but keep getting the following error message when I try to send/receive

Reached the limit of my knowledge (and that of sky technical support) any ideas?

Thanx

Unable to logon to the server using Secure Password Authentication. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR not supported w40pf309351ugc.0', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

[NewsreadeR]

Just double check you have the settings right

SkyUser - The Unofficial Help and Support Forum for everything Sky! - How do I set up email accounts in Outlook Express?

SkyUser - The Unofficial Help and Support Forum for everything Sky! - How to enable POP on your Sky Email Account

[d_craig2]

I have outlook 2003 and can receive emails but not send but it does appear that they are going until I checked my security a week later and discovered all my emails had not been sent (and one of them was for a job that I am desprate to get!). Recently moved to sky and spent 2 hrs on the phone to them last night, god I was so frustrated, I have more knowledge than they do! The telephonist is constantly being told what to do by a third party and I spoke to three of them with someone in the background on every one! Then I discovered this site, I have done every suggestion and even downloaded google pop help which suggested changing the pop3 and smtp to googlemail, which was a complete no no.

Has anyone discovered the correct setting for sending emails from Outlook 2003 yet, please!

BTW what a brilliant site!

[NewsreadeR]

Try this, here's one we made earlier

SkyUser - The Unofficial Help and Support Forum for everything Sky! - Outlook 2003 Settings For Sky Email

[d_craig2]

Tried that one last night, sorry didnt work, think I have tried every option on your website! I am ready to cancel with sky, do you know the girl on the phone even told me that it was not a sky issue and that I should contact microsoft direct!

[NewsreadeR]

I know its silly, but you have enabled the POP?

[d_craig2]

Yes, did that first, now get double copies of incoming emails, but the idiots at sky told me how to do that. I am quite good on computers and have been with different service providers and have always used outlook as my emailer, this is the first time I have ever experienced problems with it and I know it is skys settings

[eyemdee]

Tried that one last night, sorry didnt work, think I have tried every option on your website! I am ready to cancel with sky, do you know the girl on the phone even told me that it was not a sky issue and that I should contact microsoft direct!

Not sure but I think you need to upgrade Outlook to SP3 so she might not have been far wrong.

[NewsreadeR]

Yes, did that first, now get double copies of incoming emails, but the idiots at sky told me how to do that. I am quite good on computers and have been with different service providers and have always used outlook as my emailer, this is the first time I have ever experienced problems with it and I know it is skys settings

Can you try it with Outlook Express? Or Windows Mail if on Vista?

[d_craig2]

Did that last night also, this is so frustrating, just want to use outlook!