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This is a discussion on Outlook within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; You probably need SP3, you can get it HERE ....
- 11-02-08, 06:03 PM #11
You probably need SP3, you can get it HERE.
- 12-02-08, 12:06 PM #12
moleman, was downloading SP3 whilst I was writing my previous post. It's all installed now but the problem remains. any other ideas?
- 12-02-08, 01:47 PM #13
Not really, it is usually the answer to "can recieve but not send with outlook" problems. Do you get any error messages if you try sending?
- 12-02-08, 02:35 PM #14
moleman, yes I think i do get an error message with some sequence of numbers as the fault. I'm at work now and will post the exact message when I get home tonight. Thanks for your help to date
- 12-02-08, 04:36 PM #15
- 12-02-08, 07:06 PM #16
Ok, here's the message I get when trying to send
Task 'pop3.ukonline.co.uk - Sending' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 530 5.7.0 Must issue a STARTTLS command first 25sm3098264ugn.23'
- 12-02-08, 07:34 PM #17
Looks like you haven't enabled SSL under advanced settings. Go to More Settings, Advanced. Under outgoing server tick "This server requires an encrypted connection (SSL) and change the port to 465. As it looks like you not using the sky pop server then you will have set the Outgoing server to "log on using" instead of "use same settings as my incoming mail server" and put your full sky email address as the user name and your sky password as the password. There is a full tutorial on here somewhere, if you still can't get it working I'll try to find the link to it.
- 12-02-08, 08:08 PM #18
moleman, realy appreciate your help on this. I tried your suggestions but its still not working. As far as Sky is concerned I can click mysky and login but when I click email and attempt to login I get this message Sorry.
We are unable to process your request as our records show that you have previously submitted an account upgrade request. Please wait for your initial request to be processed
Well I upgrade to Sky Surf, Speak See in November of 2007 and requested my account upgrade at the same time!?!
- 12-02-08, 08:35 PM #19
Oh dear! It sounds like your sky account is corrupt. Perhaps some of the sky employees who frequent these forums could confirm if that is the case.
- 13-02-08, 07:19 AM #20
Call tier 1 they can check with sky.com reg to see what is happening on the account itself, worst case scenario is that you will have to spend 10 mins on the phone and then talk to the email group to get the account sorted out properly from our side.