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    OE Email Problems After SKY Changes

    This is a discussion on OE Email Problems After SKY Changes within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Since the Automn 2007 SKY changes / upgrades I've not been able to use my OE Email system. Help please. ...

    1. #1
      Hugh's Avatar
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      OE Email Problems After SKY Changes

      Since the Automn 2007 SKY changes / upgrades I've not been able to use my OE Email system. Help please.
      Hugh


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    3. #2
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      Re: OE Email Problems After SKY Changes

      have you changed the settings to the new ones?
      -------------------------------------------



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      Re: OE Email Problems After SKY Changes

      Have you logged into Sky email and made sure you have set up your email for POP3 access ?

    5. #4
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      Re: OE Email Problems After SKY Changes

      Hi, I am new to this site and I am having the same problem as you, I have gone through all the changes, ie.POP3 then put in sky.tools etc ticked the box for authentication and still keep getting the same error message. The strange thing is when trying to receive/send emails it shows it as mail through google although I have entered all necessary boxes as SKY - did you manage to sort yours and if so can you tell me how please. I find support from Sky as useless -they just don't want to know and can;t be bothered. SO FRUSTRATING

    6. #5
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      Re: OE Email Problems After SKY Changes

      great first post!!

      exactly what have you put in?

      it should be:-

      1. Log in to your Sky account.
      2. Click Settings at the top of any Sky Mail page.
      3. Click Forwarding and POP
      4. Select Enable POP for all mail or Enable POP for mail that arrives from now on.
      5. Choose the action you'd like your Sky Mail messages to take after they are accessed with POP.
      6. Configure your POP client and click Save Changes.

      Then:-

      1. Open Outlook or Outlook Express.
      2. Click the 'Tools' menu and select 'Accounts...'
      3. Click 'Add,' and then click 'Mail...'
      4. Enter your name in the 'Display name:' field, and click 'Next.'
      5. Enter your full Sky Mail email address (username@sky.com) in the 'Email address:' field, and click 'Next.'
      6. Enter 'pop.tools.sky.com' in the 'Incoming mail (POP3, IMAP or HTTP) server:' field.
      7. Enter 'smtp.tools.sky.com' in the 'Outgoing mail (SMTP) server:' field.
      8. Click 'Next.'
      9. Enter your Sky Mail username (including '@sky.com') in the 'Account name:' field.
      10. Enter your Sky Mail password in the 'Password:' field, and click 'Next.'
      11. Click 'Finish'.
      12. Highlight 'pop.tools.sky.com' under 'Account' and click 'Properties'.
      13. Click the 'Advanced' tab.
      14. Tick the box next to 'This server requires a secure connection (SSL)' under 'Outgoing Mail (SMTP)'.
      15. Enter '465' in the 'Outgoing mail (SMTP):' field.
      16. Tick the box next to 'This server requires a secure connection (SSL)' under 'Incoming mail (POP3)'. The port will change to 995.
      *The order of 'Outgoing' and 'Incoming' mail server fields varies by version. Make sure you enter the correct information in each field.
      17. Click the 'Servers' tab and tick the box next to 'My server requires authentication'.
      18. Click 'OK'.

      Now click close and click the send/recv button on the toolbar and it should get your email...
      -------------------------------------------



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    7. #6
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      Re: OE Email Problems After SKY Changes

      I have set up an SMTP server to be used by any Sky users in distress who need to send emails with a non sky sender address and retain the non sky sender address in the emails sent.

      This service is provided free, no service setup is required just a change to your email programs settings.

      To get your SMTP account enter your email address here

      Bigthinka

      and details of how to use the new SMTP account will be sent to you.
      Last edited by Bigthinka; 10-02-08 at 02:12 PM. Reason: url missing

     

     

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