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    loopy juice

    This is a discussion on loopy juice within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; ...think thats what I have been drinkin!!!!!! I can access my emails on the portal.....yet no matter what I try ...

    1. #1
      easy's Avatar
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      loopy juice

      ...think thats what I have been drinkin!!!!!!

      I can access my emails on the portal.....yet no matter what I try I can not get thunderbird to fire up.

      It tells me my username and password have been rejected, even though these are the same ones Im using on the portal.

      I have checked out loads a threads on here, and tried lots of things, but nothing seems to help.

      I even tried OE and that wouldnt work either.

      Am I stooopid?

      I have also tried my original broadband password ....no go.

      Is there somethin obvious im not doin?

      My latest seettings are as per the video tutorial.....

      Cheers

      Guy


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    3. #2
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      Re: loopy juice

      Have you enabled POP access, on the settings???
      are you using @sky.com on your username?

    4. #3
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      Re: loopy juice

      hi

      yep and yep

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      Re: loopy juice

      Try a password reset on sky.com, check that you have put @sky.com on the end of your username and if that fails you can try an unlockcaptcha from the PC you are trying to get access from.

    6. #5
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      Re: loopy juice

      Hi

      I have just been onto sky customer support, and I must say that it was a trully international affair.

      I must of repeated myself 25 times at least, to 3 differant customer service reps, all of whom were very nice, but none of whom spoke english to the sort of standard you would expect from a SKY customer service rep. However im sure you get waht you pay for, so Im not blaming the reps.

      A complete waste of my time and money.

      All ends up with me being told to reset my password on sky.com, and as if by magic.........

      I cant even log on to the portal now....and considering I could before thats really quite an achievement.

      The first bloke couldnt get OE or thunderbird working.....apparently I need OE 2007!!!!!

      Then he gave up and told me to speak to microsoft helpline after he had ********ed it all up.

      2nd woman hung up on me.....I wasnt being verbal in any way...I just think she wanted a smoke or to put some lippy on.

      3rd rep put me on hold and I rung off after 10 minutes....

      4th rep has now escalated it to the email team...fantastic, might have to wait 3 days though.

      what a pile of s**t

      Guy

     

     

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