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    Never got set up with sky email

    This is a discussion on Never got set up with sky email within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; When I moved to sky I had never had another ISp in my new home so I didn't have a ...

    1. #1
      JakeSpleen's Avatar
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      Never got set up with sky email

      When I moved to sky I had never had another ISp in my new home so I didn't have a mac code to give them. As a result I never got my password, so I cant access sky email.

      Is there anything I can do? I can't even remember my user name now


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    3. #2
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      Re: Never got set up with sky email

      Go here and try this for your username:

      https://mysky.sky.com/portal/site/sk...tte.cachetoken

      Then try the 'forgotten password link'. If neither of them work then you will have to phone Sky up to help you.
      Last edited by Alan b; 07-01-08 at 05:16 PM.

    4. #3
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      Re: Never got set up with sky email

      Darn, cant get it working. Cheers though

    5. #4
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      Re: Never got set up with sky email

      Go to sky.com, click the little down pointing blue arrow next to login, when it expands the login box click on forgotten my password, give your user name and click next. If you don't know your user name call sky technical support and they can tell you or sky.com registration to check your details and that your account is not locked as it will lock for 24 hours if you use incorrect login details 3 times in a 24 hour period.

    6. #5
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      Re: Never got set up with sky email

      Ok so I know already there are loads of problems around the sky broadband email area, here is mine I switched to Sky Broadband 22 November between sky and BT it took 3 weeks for me to get broadband up and running dispite giving Sky a code from pipex which was meant to mean it took hours, but that is another painful story. But since then I have never been able to access sky email I am told the account was not set up properly at the outsett and is being looked into 2 months later its obviously a long look I also got a 5 rebate because it was taking so long, my main question is I can log onto sky.com/email tools with a user name and password should that automatically take me to sky email or should I be logging in with a @sky.com user name and password? It is completely rediculous situation and nothing seems to be being done.

    7. #6
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      Re: Never got set up with sky email

      You don't need to use the @sky.com bit and if it works correctly it should take you right into the email pages. It used to work for me but now it doesn't but I use Gmail anyway so I am not bothered about it.

    8. #7
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      Re: Never got set up with sky email

      Yeah thats what I hoped and it akes me into the sky tools area but no email setup I cant choose to upload to POP3 cause I have no email settings to get into this is so frustrating, I use Outlook for work and having to keep swapping between hotmail and outlook to arrange stuff is so frustrating

    9. #8
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      Re: Never got set up with sky email

      setup a normal googlemail account which you can use with Outlook in the meantime
      -------------------------------------------



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