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    Logging on to Webmail/ Sky portal

    This is a discussion on Logging on to Webmail/ Sky portal within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Help I have been unable to log into the webmail portal. I have tried the forgotten password link but when ...

    1. #1
      gillybee's Avatar
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      Logging on to Webmail/ Sky portal

      Help

      I have been unable to log into the webmail portal. I have tried the forgotten password link but when the password is reset I am unable to log in using this new password. I can still access my email through outlook using the new password though. I have phone Sky but no solution and it has been referred to the webmail team.

      Any pointers would be most appreciated.


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    3. #2
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      Re: Logging on to Webmail/ Sky portal

      Weird issue, what happens when you try to log into the webmail portal?

    4. #3
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      Re: Logging on to Webmail/ Sky portal

      Quote Originally Posted by PaulSky View Post
      Weird issue, what happens when you try to log into the webmail portal?
      I have the same problem.
      Neither My Sky or Webmail with accept a new password once it has been changed, I have changed it for both. But when I change either one Outlook asks for a new password so the mail server is accepting the change but not Webmail or My Sky.
      I use Anytime and obviously that works off the My Sky password but that says incorrect credentials as well.

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      Re: Logging on to Webmail/ Sky portal

      You only change password details through mysky or the sky.com login/ forgot my password link. Where in the webmail screen are you changing the password?

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      Re: Logging on to Webmail/ Sky portal

      Under the log in there is a forgotten password link

     

     

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