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    Any suggestions please for email problem!

    This is a discussion on Any suggestions please for email problem! within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi, I've just switched to Sky Broadband but am unable to retrieve my email with an email client! I am ...

    1. #1
      candy's Avatar
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      Any suggestions please for email problem!

      Hi,
      I've just switched to Sky Broadband but am unable to retrieve my email with an email client! I am using Thunderbird 2 although as this was not retrieving my mail, I have also set up Outlook Express but still no luck!
      I have looked at a number of tutorials, tips and hints etc. but to no avail.
      I can send email ok:
      For Thunderbird I have set the Outgoing Server (SMTP) as smtp.tools.sky.com in the Server Name Field and set the port to 587 (465 does not work for me).
      I have checked the box next to Use Name And Password, and entered my full Sky Email username (including @sky.com) and Selected TLS under Use Secure Connection (SSL does not work).
      However, I just cannot get the POP to work despite trying various combinations (I have enabled POP in Sky Email).
      For POP I've entered my full Sky Email address (username@sky.com) and entered pop.tools.sky.com in the Incoming Server field.
      I have Checked the box next to 'Use Secure Connection' (SSL), and 995 appears in the Port field.
      Any suggestions would be greatly appreciated.


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    3. #2
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      Re: Any suggestions please for email problem!

      You could try the unlockCaptcha HERE
      Do you get an error message?

    4. #3
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      Re: Any suggestions please for email problem!

      Thanks for the suggestion moleman but the unlock Captcha did'n't help and I do not get any error messages ........ it just eventually times out!

    5. #4
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      Re: Any suggestions please for email problem!

      did u phone sky about this?

    6. #5
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      Re: Any suggestions please for email problem!

      no real point calling Sky as you can access the mail via web so from their PoV service is being supplied.....
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
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      Re: Any suggestions please for email problem!

      Thunderbird does not give any errors but although I'm not very familiar with Outlook Express, I have been playing around with it and it is giving the following error:

      "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F"

    8. #7
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      Re: Any suggestions please for email problem!

      kpax88, I phoned Sky the other day about a different issue and they were about as useful as a chocolate teapot!

    9. #8
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      Re: Any suggestions please for email problem!

      I'm having problems sending both via Sky AND my seperate Googlemail account - its asking for a password.

      I've not changed it, nor touched any settings, so am assuming it is a problem with Google.

      My advice would be to leave it for a few hours - it will probably sort itself out.

      Not much point ringing Sky - the people who may know something about it are NOT the same people you would be speaking to!

    10. #9
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      Re: Any suggestions please for email problem!

      Candy, do you get a response if you ping the server?

    11. #10
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      Re: Any suggestions please for email problem!

      Candy, in the window where you add port numbers, have you ticked both boxes for 'This server requires a secure connection'? I found mine only works if both boxes are ticked

      Kim

     

     
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