Logging onto sky webmail

[john_smith]

Please can someone help me, since sky has moved their email server to google mail I have not been able to retreive any of my mail, on going to the My sky page, putting in my username and password, the message that keeps popping up is log on "credentials are incorrect", I have called sky several times and no one is helping me, all I want to be able to do is 1 log on and retreive my web mail and also be able to send me mail via Outlook, now I cannot do this unless I can sign in... Has anyone any idea what to do..... PS I have tried to set up another email address and I still cannot get mail, does anyone know what is going on with these people, I thought that Sky was a multi billion pound company, its only email afer all.

[the_sky_goat]

in what format are you putting in your username and password?

username / password

or

username@sky.com / password

?

It should be the first one.

The direct link to the webmail page is http://mail.tools.sky.com

[IWasNotTheEnemy]

have you tried to change the password via the 'forgotten password' link? if not, give that a go also...