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    email no longer working!

    This is a discussion on email no longer working! within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; What error are you getting with Windows Mail, have you tried using Googlemail servers instead: pop.gmail.com & smtp.gmail.com ?...

    1. #21
      Alan b's Avatar
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      Re: email no longer working!

      What error are you getting with Windows Mail, have you tried using Googlemail servers instead: pop.gmail.com & smtp.gmail.com ?


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    3. #22
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      Re: email no longer working!

      with windows mail, the login box just keeps coming up, even after ive put them in.

      if i click cancel, the error message turns into:

      Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

    4. #23
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      Re: email no longer working!

      Double double check your setup here and in particular make sure that the username you're providing includes the @sky.com bit on the end, so if your email address is john.smith @ sky.com then your username is also john.smith @ sky.com not just john.smith

    5. #24
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      Re: email no longer working!

      Quote Originally Posted by youravinalarrrf View Post
      Double double check your setup here and in particular make sure that the username you're providing includes the @sky.com bit on the end, so if your email address is john.smith @ sky.com then your username is also john.smith @ sky.com not just john.smith
      my settings are correct, always have been.

      my settings have not been changed since it WAS working immediately after i switched over to google powered sky tools.

      my new settings worked, but only for a week after the switch over.

      now, only the portal works and no other email program does.


    6. #25
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      Re: email no longer working!

      i changed my password,

      and now, both the NEW password and the existing one, both work to login to the portal.

      and still neither work on my email programs.

      sky have completely messed up my email.

    7. #26
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      Re: email no longer working!

      Hi Again, sorry to keep on at you but I haven't seen this answered yet. have you tried the Account Unlock page yet?
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    8. #27
      chrisjackson1985's Avatar
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      Re: email no longer working!

      Quote Originally Posted by the_sky_goat View Post
      Hi Again, sorry to keep on at you but I haven't seen this answered yet. have you tried the Account Unlock page yet?
      yes, it says username and password do not match.

      but its the same username and password that ive always had, and it works to let me into the portal to check my emails.

      liek i said, it worked for about a week after migration, then just messed up.

    9. #28
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      Re: email no longer working!

      Quote Originally Posted by chrisjackson1985 View Post
      yes, it says username and password do not match.

      but its the same username and password that ive always had, and it works to let me into the portal to check my emails.

      liek i said, it worked for about a week after migration, then just messed up.
      Have you tried to change the password to see if you can kick it into touch?
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    10. #29
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      Re: email no longer working!

      yep post #25

    11. #30
      the_sky_goat's Avatar
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      Re: email no longer working!

      Sorry, yup, getting thread blindness!

      I'm out of ideas, I guess you're just going to have to wait for Sky to press the magic button to release the account.

      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


     

     
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