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    email no longer working!

    This is a discussion on email no longer working! within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I have changed all settings to those that sky provided, it works in the sky portal, and in outlook for ...

    1. #11
      flembo45's Avatar
      flembo45 is offline Sky User Member
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      Re: email no longer working!

      I have changed all settings to those that sky provided, it works in the sky portal, and in outlook for the original email, but the additional user email does not work in either program, I have added the additional email in the sky portal but it then says that a confirmation email will be sent to the email to check that it is my address


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    3. #12
      the_sky_goat's Avatar
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      Re: email no longer working!

      Quote Originally Posted by flembo45 View Post
      I have changed all settings to those that sky provided, it works in the sky portal, and in outlook for the original email, but the additional user email does not work in either program, I have added the additional email in the sky portal but it then says that a confirmation email will be sent to the email to check that it is my address
      Please see the tips and solutions page (in my signature) for how to add an additional user - you are doing it in the wrong place


      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    4. #13
      chrisjackson1985's Avatar
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      Re: email no longer working!

      after resetting my password a few times,

      i managed to get my email working through the sky.com/tools webpage.

      however, it is STILL not working in windows mail.

      settings are correct, i am sure! (as i aint changed anything since it was working)

      username and password are typed correctly.

      pop is enabled.

      whats going on?

      i just keep getting the login box pop up for windows mail and when i put it in, it doesnt work, just pops up again.

    5. #14
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      Re: email no longer working!

      When did you last change the password? Some password changes are taking up to 48 hours to synch across all servers. Could also try the unlockCaptcha link just in case.

    6. #15
      chrisjackson1985's Avatar
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      Re: email no longer working!

      well here is how its gone:

      both login on sky.com/tools and windows mail were working fine (on the new google powered email)

      then...

      1 week later, both would not let me login.

      so i changed my password a few times and it did let me login on the website, just not windows mail.

      it was a quite few days ago that i got my sky.com/tools email working for the website, still nothing for windows mail.

    7. #16
      vannus's Avatar
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      Re: email no longer working!

      My problems even worse my outlook account suddenly stopped being able to send e-mail. However if i change back to smtp.sky.com all is fine. Only when I use smtp.tools.sky.com cannot send any emails receiving is no problem.

    8. #17
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      Re: email no longer working!

      Just to add to the thread earlier I have not been able to use or log in since Tues 6th Nov, thats this year by the way.

    9. #18
      chrisjackson1985's Avatar
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      Re: email no longer working!

      im STILL getting this problem, how can i fix?

      login to the website to check my emails works fine, outlook does NOT.

      pop is enabled, but now i just get login box popping up in outlook/windows mail.

      how can it work on the website, but be broken for windows mail?

      ive tried formatting my machine etc, using different servers, it just doesnt work (...anymore) through windows mail.

    10. #19
      chrisjackson1985's Avatar
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      Re: email no longer working!

      i can log on to http://ww.sky.com/tools and recieve my email, but windows mail does not work (yes the settings are correct)

      ive tried thunderbird now, and i still get the same error, password not accepted. (even though its the same password as i use on the website, which works!)

      email no longer working!-untitled.jpg

      help!

    11. #20
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      Re: email no longer working!

      Have you tried the Account Unlock page?

      If that does/did not work

      have you tried changing your password?
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


     

     
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