Sky Google Hell

[cisclem]

Can anyone please help - I am at my wits end. Since Sky decided to migrate to google I have been unable to send/receive e-mails. This has been more than the 5 days they say it takes to migrate. I know what the problem is - my user name and password is not recognised by the google UnlockCaptha yet it is recognised when I log into MySky account. I have phoned Sky more times than I can remember and all I get is some automoton who appears to be reading from a pre-prepared script eg "we are very sorry you are having this problem" or "I appreciate how frustrated you must be" etc etc
I have tried changing my password ( 3 times) but this does not work. I dont know what to try next and am unable to get hold of anyone at Sky who is capable of thinking for themselves
Any advice would be greatly appreciated (other than move from Sky as I have just started a 12 month contract!)

[NewsreadeR]

Have a read through this thread. All of the known fixes we know about are here

http://www.skyuser.co.uk/forum/sky-e...ns-so-far.html

[youravinalarrrf]

Can you log in here

http://mail.tools.sky.com/

If yes can you then go here

http://mail.tools.sky.com/mail/

If not what happens?