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    cant send email on outlook try this

    This is a discussion on cant send email on outlook try this within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; If you can recieve email but cant send through outlook try setting smtp setting back to the old ones. ie ...

    1. #1
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      cant send email on outlook try this

      If you can recieve email but cant send through outlook try setting smtp setting back to the old ones. ie "smtp.sky.com" in advance settings set portal number from 465 back to 25 and untick ssl
      done this a little while ago and everythings going great.


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      Re: cant send email on outlook try this

      I have added this into the main Tips and Solutions post. I should mention that I just tried it on my account and it did not work - but I think that is probably because my new sky one IS working!

      Many thanks

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      Re: cant send email on outlook try this

      maybe this will only work during the transition period i might have to set it back to new settings will keep you posted

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      Re: cant send email on outlook try this

      I have just tried thsi and it doesn't work for me. I can receive i Outlook bt cannot send. When is Sky going to sort this out?

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      Re: cant send email on outlook try this

      I had the same problem...

      Outlook HAS to be running the latest SP - am sure its SP3... it will never work without this. I tried and my (slightly ahem dodgy version) would not accept the service pack.

      I have downloaded Mozilla Thunderbird, and set this up according to the instructions, just to 'prove' where the fault was... Works fine, no problems - so keeping the T'bird!

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      Re: cant send email on outlook try this

      Quote Originally Posted by miccon63 View Post
      If you can recieve email but cant send through outlook try setting smtp setting back to the old ones. ie "smtp.sky.com" in advance settings set portal number from 465 back to 25 and untick ssl
      done this a little while ago and everythings going great.
      Thank you miccon63, thank you so much.
      I now have fully working email via outlook.

      Sky really need to sort this out !
      They must know the problem exists, do they send an email to tell us ???
      No they make us trawl the web looking for solutions !

    8. #7
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      Re: cant send email on outlook try this

      Sky are well aware of it, but only know which accounts it's affecting once they're told - if you've not rung up they might be sorting it out.....don't hold me to that tho!!
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