New Sky Email Tips & Solutions - so far...

[oxter]

It can't be done, .

Tks Alan. Any knowledge te the files I asked about?

[shaunfarris]

Hi All

This is my first post to the forum.
I have finally exhausted all my searching and decided to ask for help here.

Everything i've read relates to pop3 email.

My situation is:

Im using IMAP
This enables me to access on my laptop, at work and on my iphone and keep all the messages in all locations
However I can access from work through the web portal perfectly, and on my iphone perfectly , but Windows Vista Mail has not worked for about 2 / 3 weeks now just rejects my username and password credentials.

I dont use pop3, only IMAP, but cant understand why it works on liine and on my phone wirelessly

Any help would be much appreciated

Cheers

[PaulSky]

You may need to ccheck vista hasn't corrupted the password, also try going to the following address and then follow the instructions using the PC you cannot access email through (make sure windows mail is closed).
www.sky.com/unlock

[matrixsc]

My wife seems to be getting this error when she's trying to send a email from outlook (XP)

An unknown error has occurred. Subject 'List', Account: 'Charlotte', Server: 'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error Number: 0x800CCC0B

Any ideas please?


Thanks.

[matrixsc]

My wife seems to be getting this error when she's trying to send a email from outlook (XP)

An unknown error has occurred. Subject 'List', Account: 'Charlotte', Server: 'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error Number: 0x800CCC0B

Any ideas please?


Thanks.

Ok fixed i hadn't got " My server requires authentication " ticked though I'm sure i had when i set this up a while ago , weird....

[Yamxl]

I had the same problem and resolved it by completely removing the email account and starting a new one.

Hope this helps

[doramider7]

Tried the solution for adding additional users - added a new one - this went ok but when clicking on the link
http://mail.tools.sky.com/

Went to a Google page with the message - Google Apps - Invalid Email

Any ideas anybody.

It works for me on 3 browsers and 2 different computers.

I wonder whether you have got some cached data somewhere which is confusing it.

Try clearing your browser cache and trying again

[Isitme]

It works for me on 3 browsers and 2 different computers.

I wonder whether you have got some cached data somewhere which is confusing it.

Try clearing your browser cache and trying again

Was that before you went to Hanoi in Vietnam.

[Tim Metcalfe]

I have my sky emails going into outlook express on old computer. I have now set up new computer with Outlook but emails still go to old computer. What do i do?

[Scubbie]

You can change the account to IMAP. In theory this should allow you to access the account on both computers.

I've had a few issues with this in the past and only been able to read message on one PC from my Sky email account.

The alternative is to transfer all the old emails to your new PC. If you use Windows Live Email you will find the accounts & emails can be transfered across. It might be possible to copy over the rules from Outlook Express as well, but this will require some tinkering with the Registry.