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    e mail problem

    This is a discussion on e mail problem within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; hi all i am using thunderbird as my default mail client but my e mails still keep going to my ...

    1. #1
      router 1888's Avatar
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      e mail problem

      hi all i am using thunderbird as my default mail client but my e mails still keep going to my sky webmail how do i stop this happening


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    3. #2
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      Re: e mail problem

      Presumably you are receiving mail in thunderbird? If so, you just need to go back to the webmail portal and under Mail Settings ~ Forwarding & POP change the action once accessed by POP to "delete sky's copy". personally I would keep mine there - it's a handy backup.

      If that's not your problem, post back.

      .

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      Sky Email Help
      Skoogle Webmail Portal
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      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    4. #3
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      Re: e mail problem

      sorry i did not explain problem properly , if i check my mail through thunderbird and say for example i have 5 emails , when i check my sky emails different emails are there to what was on thunderbird, why do they not all come through thunderbird

    5. #4
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      Re: e mail problem

      The emails that aren't downloading from the sky portal wouldn't happen to be emails you've sent where you have cc 'd yourself a copy or test emails you've sent to yourself? If so it's the way google works - it won't let you send email to yourself!

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      Re: e mail problem

      no they are emails from my brother

    7. #6
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      Re: e mail problem

      If you go back into the portal into Mail Settings then Forwarding & POP try re-enabling POP (for all mail even mail that's previosly downloaded) and click Save Changes and try with Thunderbird again.

      NB All your mail goes via Sky webmail servers and sits there until you download it via your mail client.

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      Re: e mail problem

      thanks for your advice i will try and let you know

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      Re: e mail problem

      changed settings as suggested and that seems to have done the trick thanks very much for your time and advice

    10. #9
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      Re: e mail problem

      Do they come through eventually, or not at all?

      Also, is it just from one person, or from lots of different addresses?

      Do you have thunderbird set to check mail every few minutes, or once every 10 minutes/half an hour? Could there be an overlap inbetween you checking on Thunderbird and checking on the web?
      .

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      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    11. #10
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      Re: e mail problem

      all is sorted now thanks for your advice

     

     

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