Missing Email Accounts - Please Help

[magpies75]

Hi,

I was changed over to the new email service on the 7th but I haven't got a clue how to access my email!

I can login ok and check usersname@sky.com but what about all the other email accounts I had previously with the old service?

I don't even use username@sky.com I use the email addresses I setup myself.

I just can't find out how to access them with the new service.

Am I being think? or did sky forget to move them?

I phoned tech support and they just say they are working on the problems.

I normally use pop3 but I would be happy to use webmail for now just so I can access my emails.

Please help. I'm need to read urgent emails over the last 2 days.

Thanks

[PaulSky]

Have you tried going to sky.com, email and tools and then log into the account you are trying to access?
Once you log into one of your sub-accounts go through the steps to enable POP access and then adjust your POP software settings for the new POP and SMTP addresses that will be used.

[magpies75]

I got in :-)

Thanks for your help.

I was trying my email address instead of username.

I can worry about the pop3 later.

Cheers