Windows Mail Error - Sky Tools help

[chrisjackson1985]

hello,

newbie here

i can access the new emails powered by google through Sky.com - Home

however, .. with windows mail on Vista Home Premium, i am having some problems.

i have set it to recieve pop download via the sky tools webpage, yet it still keeps giving me errors.










some help please.

thank you.

[the_sky_goat]

In screenshot 2 & 3 you have Secure Password Authentication ticked - you should untick them.

[chrisjackson1985]

hi, thanks for replying.

i did as you suggested, but i still get an error (a different one).



it now says:
securing
authorizing
connected!
recieving list of messages from server
recieving 1 of 16

as it starts to try and get 1, i get the above error message.

[the_sky_goat]

Ooh, that's an exciting error isn't it!



It may be worth temporarily disabling any software firewall you have running in case that is causing the problem, especially if you are running Mcafee or Norton

If that fails then I *think* you need to create a new profile to correct that error - it's not a Sky error as such, but perhaps all the tweaking around to set up the new sky service has corrupted or confused poor old Windows Mail.

I don't have a copy of Vista to hand, but I assume you can go into Control Panel and click on Mail and create a new profile there.

[chrisjackson1985]

yep, i think changing all the settings HAD corrupted something in my windows mail.

i used my RollbackRX Pro, and went back to a 'fresh start' snapshot, set up the new settings, and its working great!

yayyy.

cheers for the replies.

[the_sky_goat]

Great stuff.