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    Windows Mail Error - Sky Tools help

    This is a discussion on Windows Mail Error - Sky Tools help within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; hello, newbie here i can access the new emails powered by google through Sky.com - Home however, .. with windows ...

    1. #1
      chrisjackson1985's Avatar
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      Windows Mail Error - Sky Tools help

      hello,

      newbie here

      i can access the new emails powered by google through Sky.com - Home

      however, .. with windows mail on Vista Home Premium, i am having some problems.

      i have set it to recieve pop download via the sky tools webpage, yet it still keeps giving me errors.


      Windows Mail Error - Sky Tools help-1.jpg

      Windows Mail Error - Sky Tools help-2.jpg

      Windows Mail Error - Sky Tools help-3.jpg

      Windows Mail Error - Sky Tools help-4.jpg

      some help please.

      thank you.


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    3. #2
      the_sky_goat's Avatar
      the_sky_goat is offline Sky User Member
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      Re: Windows Mail Error - Sky Tools help

      In screenshot 2 & 3 you have Secure Password Authentication ticked - you should untick them.
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    4. #3
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      Re: Windows Mail Error - Sky Tools help

      hi, thanks for replying.

      i did as you suggested, but i still get an error (a different one).

      Windows Mail Error - Sky Tools help-5.jpg

      it now says:
      securing
      authorizing
      connected!
      recieving list of messages from server
      recieving 1 of 16

      as it starts to try and get 1, i get the above error message.
      Last edited by chrisjackson1985; 09-11-07 at 03:02 PM.

    5. #4
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      Re: Windows Mail Error - Sky Tools help

      Ooh, that's an exciting error isn't it!



      It may be worth temporarily disabling any software firewall you have running in case that is causing the problem, especially if you are running Mcafee or Norton

      If that fails then I *think* you need to create a new profile to correct that error - it's not a Sky error as such, but perhaps all the tweaking around to set up the new sky service has corrupted or confused poor old Windows Mail.

      I don't have a copy of Vista to hand, but I assume you can go into Control Panel and click on Mail and create a new profile there.
      .

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      Sky Email Help
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      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    6. #5
      chrisjackson1985's Avatar
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      Re: Windows Mail Error - Sky Tools help

      yep, i think changing all the settings HAD corrupted something in my windows mail.

      i used my RollbackRX Pro, and went back to a 'fresh start' snapshot, set up the new settings, and its working great!

      yayyy.

      cheers for the replies.

    7. #6
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      Re: Windows Mail Error - Sky Tools help

      Great stuff.
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


     

     

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