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    Outlook multiple demanding username and password

    This is a discussion on Outlook multiple demanding username and password within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I can log onto the portal and see my mail on-line but when I try to use Outlook I repeatedly ...

    1. #1
      WelshGeorge's Avatar
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      Outlook multiple demanding username and password

      I can log onto the portal and see my mail on-line but when I try to use Outlook I repeatedly get the "Enter Network Password" box. I'm sure I cannot be the only person to be in this situation. Can anybody give me advice on how to get Outlook working with Sky's pesky new "improvement"?
      Thanks in advance for anyy help you can give.

      WelshGeorge


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    3. #2
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      Re: Outlook multiple demanding username and password

      There are rather a lot of posts on this forum with this exact problem...

      Some of the fixes:

      Make sure you are using your full username: username@sky.com - the @sky.com bit is important now.

      Make sure that Outlook is totally up to date with all the latest service packs and patches.

      Try using the clear captcha page - here

      try those for starters and post back.

      .

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    4. #3
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      Re: Outlook multiple demanding username and password

      Thank you Sky Goat. Adding the @sky.com did the trick. Shame Sky didn't make that clear in their instructions. So much for customer service.
      Once again, thanks.

      WelshGeorge

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      Re: Outlook multiple demanding username and password

      Sky DO say that you need to add the @sky.com, it's in the instructions on the Sky.com site!! IF CS dont' tell you, its cause they're not tech - IF tech don't tell you, then yes there's no excuse as i'd assume it would be in the initial script used for TS...
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    6. #5
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      Re: Outlook multiple demanding username and password

      Good stuff!

      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


     

     

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