Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    Receive OK - Can't send - Any Clues?

    This is a discussion on Receive OK - Can't send - Any Clues? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I seemed to have sorted out the biggest problem (converting to POP and setting up Outlook) and am receiving mail ...

    1. #1
      PatMan's Avatar
      PatMan is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Receive OK - Can't send - Any Clues?

      I seemed to have sorted out the biggest problem (converting to POP and setting up Outlook) and am receiving mail no problem. Only thing is that I can't send from either of my 2 mail accounts. I asume its something I have done (or NOT done) as its the same for both - Can anyone give me a clue?

      I am using Oulook 2002, and when I select "Test Account Settings", I get the following response... "Unable to send test message. Please verify the email address field"

      I have tried to set this field with and without the @sky.com bit, but still no joy.. I am sure someone out there must have the answer...

      Cheers in advance

      PatMan


    2. Advertisement
    3. #2
      the_sky_goat's Avatar
      the_sky_goat is offline Sky User Member
      Exchange: 01243
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Location
      West Sussex
      Posts
      636
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Receive OK - Can't send - Any Clues?

      Firstly, you need to make sure that Outlook 2002 is on the very latest service pack, and you MUST have the @sky.com bit on or it will never ever ever work.

      Try updating Outlook and then post back.
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    4. #3
      PatMan's Avatar
      PatMan is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Receive OK - Can't send - Any Clues?

      Thanks for your help sky_goat, but still nothing!

      I have tried setting up my email account on Outlook Express on the same machine - also tried setting it up on Outlook on another laptop - each time I get the same reply, basically the smtp server not recognising who I am!!

      I can send mail fine from the sky portal, and receiving is not a problem...

      Helpppppppppppppppp - Please!

      Cheers - cyber beers all round to everyone on here who is doing their best to sort out this mess - we love you guys!

      PatMan

    5. #4
      the_sky_goat's Avatar
      the_sky_goat is offline Sky User Member
      Exchange: 01243
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Location
      West Sussex
      Posts
      636
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Receive OK - Can't send - Any Clues?

      OK, ummmm.....

      If you reply to an email do you get the same error or do you get a more specific error code?

      Can I also confirm that you are using smtp.tools.sky.com on port 465 with SSL ticked, and you do not have Secure Password Authentication ticked.
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    6. #5
      macazone's Avatar
      macazone is offline Sky User Member
      Exchange: 01228
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Location
      Carlisle, Cumbria
      Posts
      8
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Receive OK - Can't send - Any Clues?

      Hi Patman, Ive getting exactly the same message as you in Outlook. Although Ive tried Outlook Express it sends receives mail on the primary account ie the one with my user name attached to it, but will not send or receive mail box or secondary accounts.

      I think I will be using web mail after the weekend, its a bit more reliable.


    7. #6
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Receive OK - Can't send - Any Clues?

      ^ i assume you have enabled pop on the additional accounts and not just the primary one? if not, then you have to do it to ALL accounts to get them working with an email client...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
      PatMan's Avatar
      PatMan is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Receive OK - Can't send - Any Clues?

      Thanks for all ya help... It was the fact my Outlook wasn't running latest Service Pack!

      For some reason I couldn't get my Outlook to accept the SP, so I downloaded Mozilla Thunderbird (more to prove a point) and this now works fine - so keeping it.

      Again, cheers for the help!

      PatMan

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION