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    Email Problem Please Help

    This is a discussion on Email Problem Please Help within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Ok ive had my sky email configured to work with Windows Mail in Vista since i first joined.Now since the ...

    1. #1
      Mat28's Avatar
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      Email Problem Please Help

      Ok ive had my sky email configured to work with Windows Mail in Vista since i first joined.Now since the move to google when i try and open windows mail i get error message this was all configured ok untill they switched the service to google now i dunno what to do to get it working again.The message i get is as follows:-

      Account: 'pop.sky.com', Server: 'pop.sky.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

      All was ok till they made the switch now im having problems.Any help would be appreciated.


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Email Problem Please Help

      have you logged into the web portal for your email and set it to send email to Windows Live Mail? if not you need to before it'll receive mail...
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    4. #3
      IWasNotTheEnemy's Avatar
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      Re: Email Problem Please Help

      and from the look of it you're using the old email settings - you have to set your client to the new ones...

      try the following...

      enabling POP on your account: -

      1. Log in to your Sky Email account.
      2. Click Settings at the top of any Sky Email page.
      3. Click Forwarding and POP in the orange Mail Settings box.
      4. Select Enable POP For All Mail or Enable POP For Mail That Arrives From Now On.
      5. Choose the action you'd like your Sky Email messages to take after they are accessed with POP.
      6. Configure your POP client* and click Save Changes.

      To setup OE (i'm assuming these are the same for Windows Live Mail in Vista)...

      1. Enable POP in your Sky Email account.
      2. Open Outlook or Outlook Express.
      3. Click the Tools menu, and select Accounts...
      4. Click Add, and then click Mail...
      5. Enter your name in the Display name: field, and click Next.
      6. Enter your full Sky Email address (username@sky.com) in the Email address: field, and click Next.
      7. Enter pop.tools.sky.com in the Incoming Mail (POP3, IMAP or HTTP) server: field. Enter smtp.tools.sky.com in the Outgoing Mail (SMTP) server: field.
      8. Click Next.
      9. Enter your Sky Email username (including @sky.com) in the Account Name: field. Enter your Sky Email password in the Password: field, and click Next.
      10. Click Finish.
      11. Highlight pop.tools.sky.com under Account, and click Properties.
      12. Click the Advanced tab.
      13. Check the box next to This Server Requires A Secure Connection (SSL) under Outgoing Mail (SMTP).
      14. Enter 465 in the Outgoing mail (SMTP): field.
      15. Check the box next to This Server Requires A Secure Connection (SSL) under Incoming Mail (POP3). The port will change to 995.
      * The order of Outgoing and Incoming mail server fields varies by version. Make sure you enter the correct information in each field.
      16. Click the Servers tab, and check the box next to My Server Requires Authentication.
      17. Click OK.


      give that a try and see how you get on...

      all info taken from Sky.com - Email Advanced FAQs
      Last edited by IWasNotTheEnemy; 08-11-07 at 09:55 PM.
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    5. #4
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      Re: Email Problem Please Help

      Phew! I'm wondering if I can really be bothered to do all that.
      I used a dial up modem to create a Pay As You Go account with Virgin Media and created two or three email addresses. I don't use the PAYG service and have switched back to Sky B/band, but have put the email addresses into my OE program, and they work with the SMTP setting mail.virgin.net

      I do think Sky have complicated things too much, and why have so many programs signed up to partner Google? They do seem to be trying to take over everything on the internet, which makes me suspicious!

    6. #5
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      Re: Email Problem Please Help

      as time consuming as it sounds it's actually quite quick to do - just seems long winded!!

      agreed though - is quite a lot to take in...
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    7. #6
      Mat28's Avatar
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      Re: Email Problem Please Help

      Yay i done it thanks very much folks.It was easy once i had the info.I downloaded pdf document on how to set it all up in the end very easy.I just got 1 more sky email to do shouldnt have anymore probs now.Thanks very much for all the help

     

     

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