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    Cant send or recieve emails...

    This is a discussion on Cant send or recieve emails... within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Originally Posted by Shakka Hey - I had exactly the same prob. Changed over to Sky Tools e-mail server tonight, ...

    1. #11
      dancingdog777's Avatar
      dancingdog777 is offline Sky User Member
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      Re: Cant send or recieve emails...

      Quote Originally Posted by Shakka View Post
      Hey - I had exactly the same prob. Changed over to Sky Tools e-mail server tonight, could login to portal but Outlook 2003 wouldn't work despite correct settings. However after numerous calls and surfing I found that if repeatedly asked for username and password you need to go to this link and follow the instructions and I'm pretty sure you will get it working. I'm working now!


      https://www.google.com/a/sky.com/UnlockCaptcha

      !!!!!!

      Let me know.
      Didn't work for me, my @sky.com address still keeps repeatedly demanding for user name and password in Outlook Express.


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    3. #12
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      Re: Cant send or recieve emails...

      Quote Originally Posted by Shakka View Post
      Hey - I had exactly the same prob. Changed over to Sky Tools e-mail server tonight, could login to portal but Outlook 2003 wouldn't work despite correct settings. However after numerous calls and surfing I found that if repeatedly asked for username and password you need to go to this link and follow the instructions and I'm pretty sure you will get it working. I'm working now!


      https://www.google.com/a/sky.com/UnlockCaptcha

      !!!!!!

      Let me know.
      yay!!

      been tearing my hair out all day trying to get my O/H email to connect-mine worked fine but the server kept rejecting his username and password.

      That linked fixed it. Brilliant, thank-you

    4. #13
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      Re: Cant send or recieve emails...

      Not for me. What a fiasco. Talk about dumb down incompetence of Sky!!
      "the moving finger, having writ, moved on"

    5. #14
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      Re: Cant send or recieve emails...

      I've looked through everything posted so far and can't see the problem I'm having being reported. Please excuse me if I've missed it. There was one mention earlier about having to use @sky.com which is partly the problem.

      I have my own domain name for which I pay, say @mydomain.co.uk. Until yesterday when I sent an email it had in its 'From' line, "davidww@mydomain.co.uk". Everyone knows that that is my email address. Now when I send something the 'From' contains "davidww@sky.com". This is useless. As I said, everyone knows the other address and will now not know who is sending them a message.

      I am a member of several Google groups. Now all my postings are being rejected because "davidww@sky.com" is not a member, "davidww@mydomain.co.uk" is.

      Am I being stupid and there is some setting I've missed or have Sky buggered it up? I want my email address back.

      DavidWW

    6. #15
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      Re: Cant send or recieve emails...

      I think this may help: How do I customize the 'From:' address on outgoing mail?

      Skys version is here: Sky.com - Customer Support>New Sky Email and Tools>Using Sky Email
      but I think the google one is easier to follow
      Last edited by moleman; 08-11-07 at 01:10 AM. Reason: added sky link

    7. #16
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      Re: Cant send or recieve emails...

      Thanks Moleman. That worked. I was being stupid. Sorry.

      DavidWW

    8. #17
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      Re: Cant send or recieve emails...

      Ive just gone on to that Google site at work and it said that my new password didnt match what they had. However, when I put my old password in, it came up with the "captcha unlocked" message. Will try again with Outlook when I get home....

      BTW, anyone know what this "captcha unlocked" thing is ??

    9. #18
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      Re: Cant send or recieve emails...

      thanks shakka - that worked but it only worked with my old password which i changed yesterday and again today - but hey it's working now - you have saved me a lot of wasted time !!!!!!!

    10. #19
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      Re: Cant send or recieve emails...

      No problem. I tried everything and that is the only way I could get mine working.

     

     
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