Email servers down till Friday!?

[HughB]

Well I am using Outlook 2002 and am Receiving emails ok but cannot send via oulook !

I spoke with Sky and like many got the cold shoulder treatment ..so I will have to use the sky mail portal for now and hope they will fix ?...still concerned it is a fault in the outgoing server settings ie smtp to 465.... if i use 25 and no ssl tick box, emails go and account test settings comes back ok ..but email disappear into the ether on exit from outlook using a rebound to own mail test !

[the_sky_goat]

...still concerned it is a fault in the outgoing server settings ie smtp to 465.... if i use 25 and no ssl tick box, emails go and account test settings comes back ok ..but email disappear into the ether on exit from outlook using a rebound to own mail test !

There is nothing wrong with the server, it's working for many people just fine.

However, you could try using smtp.googlemail.com instead to see if you get a result. I used pop.googlemail.com and smtp.googlemail.com for my skoogle account and it works just fine.

Also, bear in mind that skoogle will not allow you to receive emails sent from your own email address via POP3. So if you send a test message from yourusername@sky.com to yourself it will arrive at skoogle webmail but not download to your POP3 client.

[D24601]

Nomy
-Me who can recieve but not send with Thunderbird. I don't think the servers are down because I can send and receive via the sky website.

Re tech support, if previous experience is anything to go by, they will answer my enquiry by telling me the problem is with Thunderbird and nothing to do with Sky.
V Frustrating.

Nope M8 same for me,I can recieve mail but not send it & i'm on win live mail,been messing with things all afternoon with no luck,i just get message "server rejected senders email address", Its doing it on all 4 addies we have, Can't log on to sky portal either,thats coming up with an odd error code 503 or something
Ohh well looks like we've got to leave it a few days & see what happens,
D now using his old "easy.com" addy

[lee2007]

using microsift office outlook, have changed all settings added the sky.com bit and evrything else, but still not working, i keep getting the enter network password box despite the user name and password been correct.

[Koala5]

Yep same here can't get on via POP, password box keeps coming up. Just rang Sky and some stupid women tried telling me as I've only just joined Sky my broadband hasn't been activated yet, I've been with them and active since Novemeber last year!!! removed no wonder people get pee'd off with there customer support.

[nomy]

I've tried everything suggested now. No diff at all. One thing has changed though, I can now see my old spam on the portal website. Up until 6pm it was empty. Nice practical progress that is...transfering my SPAM FFS!

Can anyone access their other email accounts? I have lost my other three

[Shakka]

Changed over to Sky Tools e-mail server tonight, could login to portal but Outlook 2003 wouldn't work despite correct POP settings. However after numerous calls and surfing I found that if repeatedly asked for username and password you need to go to this link and follow the instructions and I'm pretty sure you will get it working. I'm working now!


https://www.google.com/a/sky.com/UnlockCaptcha

[dancingdog777]

I've tried everything suggested now. No diff at all. One thing has changed though, I can now see my old spam on the portal website. Up until 6pm it was empty. Nice practical progress that is...transfering my SPAM FFS!

Can anyone access their other email accounts? I have lost my other three

I have two virgin.net addresses and have changed the smtp to smtp.virgin.net and they work.

[dancingdog777]

Duplicate post removed.

[lee2007]

my email was down tooo, had to log back onto Sky.com - Email & Tools>Tools Page log in etc and enable pop downloads.