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    Email servers down till Friday!?

    This is a discussion on Email servers down till Friday!? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Originally Posted by nomy Now that I've changed my POP settings in Outlook etc, all I get is Outlook contantly ...

    1. #11
      scoop's Avatar
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      Re: Email servers down till Friday!?

      Quote Originally Posted by nomy View Post
      Now that I've changed my POP settings in Outlook etc, all I get is Outlook contantly asking for my password and username. Eventually it says invalid.

      When I do the 'test account settings' this is the result:

      Establishing network connection ........COMPLETED
      Find outgoing mailserver (SMTP) ........COMPLETED
      Find incoming mailserver (POP3)..........COMPLETED
      Log onto incoming mailserver(POP3)...FAILED
      Sending test email message...............FAILED

      try taking the @sky bit out on your password.
      I was getting that and it worked though still not getting any emails even though it says its succesful
      Regards
      Scoop


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    3. #12
      Skyuserman's Avatar
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      Re: Email servers down till Friday!?

      Quote Originally Posted by nomy View Post
      Now that I've changed my POP settings in Outlook etc, all I get is Outlook contantly asking for my password and username. Eventually it says invalid.

      When I do the 'test account settings' this is the result:

      Establishing network connection ........COMPLETED
      Find outgoing mailserver (SMTP) ........COMPLETED
      Find incoming mailserver (POP3)..........COMPLETED
      Log onto incoming mailserver(POP3)...FAILED
      Sending test email message...............FAILED
      my user name and passwords have been lost by the system

      sky technical dont knwo what to do wait till friday they said not your end

    4. #13
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      Re: Email servers down till Friday!?

      Nomy
      -Me who can recieve but not send with Thunderbird. I don't think the servers are down because I can send and receive via the sky website.

      Re tech support, if previous experience is anything to go by, they will answer my enquiry by telling me the problem is with Thunderbird and nothing to do with Sky.
      V Frustrating.

    5. #14
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      Re: Email servers down till Friday!?

      have you included "@sky.com" in your username? i.e. yourusername@sky.com
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
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      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    6. #15
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      Re: Email servers down till Friday!?

      Nothing I do will get the damn thing to work. Also, if I log onto sky email, there is no mail at all, despite me sending a load from my Yahoo as a test. All I get is their attempt at humour saying their servers are feeling 'unloved' I just can't stop laughing. Now I'm really angry.

    7. #16
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      Re: Email servers down till Friday!?

      Quote Originally Posted by the_sky_goat View Post
      have you included "@sky.com" in your username? i.e. yourusername@sky.com

      Just for the hell of it, yeah. I think I've tried everything now. I just have to accept it is down for me, and a few others.

    8. #17
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      Re: Email servers down till Friday!?

      Before noon, a tech support just told me the server was down but couldn't say for how long.

      When I tried to connect a got the standard Windows error message telling me -"it couldn't open internet site - Operation aborted".

      When I enter sky.com/tools it eventually takes me to Sky.com - Email & Tools>Tools Page

      but from there I still can't get to my email even though I have entered valid log on details.

      What a shambles!

    9. #18
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      Re: Email servers down till Friday!?

      Phoned 3 times since 10am

      first operator said servers are being worked on til tomorrow morning
      2nd got my sky e-mail working but outlook express only worked for about 10 mins
      3rd said servers are down until saturday

      my sky e-mail is currently working but OE isn't, when i mentioned could it be my password lo and behold he said sky have been having trouble with passwords and need to be reset. he went rather quiet when i pointed out my password worked for sky e-mail


      awful, awful, awful.

    10. #19
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      Re: Email servers down till Friday!?

      we have been advised to tell customers that the email migration is going from 11pm last night until saturday (not friday) as such we are unable to troubleshoot any email related issues.

      I have attached the guide which should be in your emails, i know some of you cant access emails so i have attached it.

      As far as i am aware and as of current post time the email servers are up and running and it is a case of migrating users from the old system to the new google one.

      Please ensure your username now includes @sky.com at the end
      and your using pop.tools.sky.com and smtp.tools.sky.com
      Attached Files Attached Files

    11. #20
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      Re: Email servers down till Friday!?

      Same problems here. Have had email saying I have been migrated to Google Mail.

      Have updated all settings for Mac Mail as advised in emails and their website. I can check my emails on the sky internet page, but it rejects my password on Mac Mail. Phoned support and was told to wait 24 hours as servers are down. If servers are down why can I check them on the website but not through a mail pop client?

     

     
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