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    E-mail problem had it before simple answer but forgot lol

    This is a discussion on E-mail problem had it before simple answer but forgot lol within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; When i send or recieve a box with Logon - pop.sky.com big padlock with enter your username and password for ...

    1. #1
      jarr's Avatar
      jarr is offline Sky User Member
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      E-mail problem had it before simple answer but forgot lol

      When i send or recieve

      a box with


      Logon - pop.sky.com
      big padlock with enter your username and password for following server next to it
      server - pop.tools.sky.com
      my username
      my password

      ok cancel


      can only get rid of it when i click cancel, if i click ok it won't go away.


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    3. #2
      the_sky_goat's Avatar
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      Re: E-mail problem had it before simple answer but forgot lol

      Quote Originally Posted by jarr View Post
      When i send or recieve

      a box with
      Logon - pop.sky.com
      big padlock with enter your username and password for following server next to it
      server - pop.tools.sky.com
      my username
      my password

      ok cancel
      can only get rid of it when i click cancel, if i click ok it won't go away.
      This normally indicates that one of your settings is incorrect.

      If you are on the new sky/google email system now then you need to make sure ALL you settings are correct.

      username: yourusername@sky.com (the @sky.com is now required)
      password: yourpassword

      POP: pop.tools.sky.com
      SMTP: smtp.tools.sky.com

      SSL should be ticked - using ports 995 for pop and 465 for SMTP
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    4. #3
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      Re: E-mail problem had it before simple answer but forgot lol

      Im having the same problem too all the settings are correct, pop is enabled on sky email site. My username is right (even tryed with @sky.com on the end) and ive even made a new password but still just keeps asking for username and pass :/

    5. #4
      jarr's Avatar
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      Re: E-mail problem had it before simple answer but forgot lol

      phoned sky and they said they're having problems

      surprise

      i assume no one else's is working if that's the case, surely they wouldn't fob me off?

    6. #5
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      Re: E-mail problem had it before simple answer but forgot lol

      well, mine is working - it's entirely possible that individuals are having problems though.
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    7. #6
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      Re: E-mail problem had it before simple answer but forgot lol

      After an hour mine is working OK - my problems were with my settings.

      Re-read the settings given for setting up pop email and tick the boxes correctly especially the ones regarding server authentication and SSL. Check that your full email address is entered into the box marked Account Name.

      This is for OE.

      JH
      Last edited by jennifer; 07-11-07 at 12:39 PM.

    8. #7
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      Re: E-mail problem had it before simple answer but forgot lol

      had probs sending in the wee small hours this morning, just checked all the settings again and a slight change on the server auth and its working fine now so far!!

      website much much better than the old portal think everyone will agree, seen demo of the site bou 6 months ago at work and glad its finally arrived and i aint at work this now to sort any probs as sounds like we may be busy! lol

    9. #8
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      Re: E-mail problem had it before simple answer but forgot lol

      I just turned my email on to try and fix it and its works now ive changed nothing now so not sure what was wrong :P Only problem now is im getting spammed with emails from info@sky.com had 50 of them in my deleted items a sec ago >_<
      Last edited by Tages; 07-11-07 at 01:16 PM.

    10. #9
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      Re: E-mail problem had it before simple answer but forgot lol

      I'm having a simalar problem.

      The main account is o.k. in outlook but the additional email addresses I added for the family are asking for the password, I have entered it time after time but with no joy.

      Alan

    11. #10
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      Re: E-mail problem had it before simple answer but forgot lol

      Each account has to be set up seperately as above.

      J

     

     

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