E-mail problem had it before simple answer but forgot lol

[jarr]

When i send or recieve

a box with


Logon - pop.sky.com
big padlock with enter your username and password for following server next to it
server - pop.tools.sky.com
my username
my password

ok cancel


can only get rid of it when i click cancel, if i click ok it won't go away.

[the_sky_goat]

When i send or recieve

a box with
Logon - pop.sky.com
big padlock with enter your username and password for following server next to it
server - pop.tools.sky.com
my username
my password

ok cancel
can only get rid of it when i click cancel, if i click ok it won't go away.

This normally indicates that one of your settings is incorrect.

If you are on the new sky/google email system now then you need to make sure ALL you settings are correct.

username: yourusername@sky.com (the @sky.com is now required)
password: yourpassword

POP: pop.tools.sky.com
SMTP: smtp.tools.sky.com

SSL should be ticked - using ports 995 for pop and 465 for SMTP

[Tages]

Im having the same problem too all the settings are correct, pop is enabled on sky email site. My username is right (even tryed with @sky.com on the end) and ive even made a new password but still just keeps asking for username and pass :/

[jarr]

phoned sky and they said they're having problems

surprise

i assume no one else's is working if that's the case, surely they wouldn't fob me off?

[the_sky_goat]

well, mine is working - it's entirely possible that individuals are having problems though.

[jennifer]

After an hour mine is working OK - my problems were with my settings.

Re-read the settings given for setting up pop email and tick the boxes correctly especially the ones regarding server authentication and SSL. Check that your full email address is entered into the box marked Account Name.

This is for OE.

JH

[tittybiscuits]

had probs sending in the wee small hours this morning, just checked all the settings again and a slight change on the server auth and its working fine now so far!!

website much much better than the old portal think everyone will agree, seen demo of the site bou 6 months ago at work and glad its finally arrived and i aint at work this now to sort any probs as sounds like we may be busy! lol

[Tages]

I just turned my email on to try and fix it and its works now ive changed nothing now so not sure what was wrong :P Only problem now is im getting spammed with emails from info@sky.com had 50 of them in my deleted items a sec ago >_<

[Rigsby]

I'm having a simalar problem.

The main account is o.k. in outlook but the additional email addresses I added for the family are asking for the password, I have entered it time after time but with no joy.

Alan

[jennifer]

Each account has to be set up seperately as above.

J