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    Outlook Express 6 Help Please

    This is a discussion on Outlook Express 6 Help Please within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; done all the correct settings and keep getting server errors Unable to logon to the server using Secure Password Authentication. ...

    1. #1
      Big Rand's Avatar
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      Outlook Express 6 Help Please

      done all the correct settings and keep getting server errors
      Unable to logon to the server using Secure Password Authentication. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR not supported p34pf1439085ugc', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

      i have the new g mail
      i actually work for sky myself and our vip tech help said they do not support outside software such as microsoft!!!!

      seen some diff threads here and tried different settings but still nothing.it did work once earlier but then nothing....very pi**ed off please help if you can


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      Re: Outlook Express 6 Help Please

      have you actually turned on POP forwarding from within the email portal? if not, it HAS to be done for it to work with Outlook, etc...

      How to Enable POP

      ^ taken from normal Google Mail so change the servers to relevant Sky ones and it should work...

      and no, we don't support 3rd party clients - sucks really but what can you do!!
      Last edited by IWasNotTheEnemy; 18-10-07 at 08:33 PM.
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      Re: Outlook Express 6 Help Please

      Quote Originally Posted by IAmNotTheEnemy View Post
      have you actually turned on POP forwarding from within the email portal? if not, it HAS to be done for it to work with Outlook, etc...

      How to Enable POP

      ^ taken from normal Google Mail so change the servers to relevant Sky ones and it should work...

      and no, we don't support 3rd party clients - sucks really but what can you do!!

      yes done that and it should also forward all emails to my old btinternet address as well which still works for iincoming e mails.i got sky set as the default account

    5. #4
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      Re: Outlook Express 6 Help Please

      test test

    6. #5
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      Re: Outlook Express 6 Help Please

      In the options do you have "Log on using Secure Password Authentication"
      checked? It should be unchecked.
      .

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      Re: Outlook Express 6 Help Please

      Also, in accounts, under the servers tab you need to tick the box that says "my server requires authentication" and then click the settings button and tick the box "use the same settings as my incoming server"
      .

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      Re: Outlook Express 6 Help Please

      yes done all that but still nothing
      I AM A SKY ENGINEER IN DORSET

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      Re: Outlook Express 6 Help Please

      Well, if you say all the settings are correct I am quite stumped. Here is what I would do. Delete the account completely and start again using these alternative settings:

      1. Enable POP in your Sky/Googlemail Account. Make sure you click save.
      2. Open Outlook Express.
      3. Click the 'Tools' menu, and select 'Accounts...'
      4. Click 'Add,' and then click 'Mail...'
      5. Enter your name in the 'Display name:' field, and click 'Next.'
      6. Enter your full email address (username@sky.com) in the 'Email address:' field, and click 'Next.'
      7. Enter 'pop.googlemail.com' in the 'Incoming mail (POP3, IMAP or HTTP) server:' field. Enter 'smtp.googlemail.com' in the 'Outgoing mail (SMTP) server:' field.
      8. Click 'Next.'
      9. Enter your username (including '@sky.com') in the 'Account name:' field. Enter your password in the 'Password:' field, and click 'Next.'
      10. Click 'Finish.'
      11. Highlight 'pop.gmail.com' under 'Account,' and click 'Properties.'
      12. Click the 'Advanced' tab.
      13. Check the box next to 'This server requires a secure connection (SSL)' under 'Outgoing Mail (SMTP).'
      14. Enter '465' in the 'Outgoing mail (SMTP):' field.
      15. Check the box next to 'This server requires a secure connection (SSL)' under 'Incoming mail (POP3).' The port will change to 995.
      *The order of 'Outgoing' and 'Incoming' mail server fields varies by version. Make sure you enter the correct information in each field.
      16. Click the 'Servers' tab, and check the box next to 'My server requires authentication.'
      17. Click 'OK.'

      These settings use the google pop and smtp servers, which work. I have run this setup and tested it on Outlook Express 6 on Windows XP.

      If these settings don't work, try running the google outlook troubleshooter.

      You can use this tool on Outlook 2000, 2002, 2003, and 2007, Outlook Express 6, and Thunderbird 1.5. This is only available for Windows.

      .

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      You could also try one of these 12 free email services:


    10. #9
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      Re: Outlook Express 6 Help Please

      i sussed part of it my fault (i had tools and pop around the wrong way)stupid me!!!!!

      anyway i can now send mail ok but am not recieving it.i also have sky tools set up to forward all mail to my bt address which still works for incoming mail in oe6
      I AM A SKY ENGINEER IN DORSET

    11. #10
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      Re: Outlook Express 6 Help Please

      i think i have cracked it

      on the general tab uncheck the box where it asks about 'include this account for synchronizin' and all seems fine now.done several tests and all ok


      yyyyyiiiiiiiiiiippppppppppppppeeeeeeeeeeeeeee
      I AM A SKY ENGINEER IN DORSET

     

     
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