NO Sky Mail - Sky confirmed and no date to fix!

[jotoole2]

I am trying to use the Sky SMTP server to send email via outlook express, I expected to have to authenticate but kept getting errors.

Logging onto MySky which shows id and password correct I get an error: " No sky mail, contact broadband enquiry".

They have confirmed:

Re: Can't Email (KMM345023I24418L0KM)

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Hi James,
Thank you for contacting Sky Broadband Technical Support.
We are aware that a small number of customers are receiving the message "You do not appear to have an e-mail address".
This is being investigated by our Email team, currently we are unable to specify a timescale for this issue to be resolved.
In the meantime, please continue using your alternative e-mail address until this matter is resolved. Your patience in this matter is greatly appreciated.
If you need further help or information, please reply to this email or contact us on 08705 515 515.

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They have been very helpfull but it is now 9 days and is somewhat frustrating!

Will keep you posted, I do think if no email they should port these accounts to the new Sky Tools Mail........

[Alan b]

I think I have seen other people post on here about the "You do not appear to have an e-mail address" error, perhaps you might want to try a search of these forums as see if anybody managed to get around the problem.

[mezzapod]

If you get a solution,please post it here as I have been unable to have SKY mail since I tried to get it in August.